One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

Something's not right

The page you requested is temporarily unavailable. We apologize for the inconvenience, please check back in a few minutes.

here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2020-08-05T16:36:13+00:00

    I even was not notified about account issues or something else.

    Yeah: only the (dead?) admins were notified~ this is why the error message says "Something's not right", hahaha...

    Regardless of being sourced from a third party: we were all using https://portal.office.com to connect to OneDrive/SharePoint, if that's not legit then what is~. License in the profile was fine (and is still is!). There was absolutely no hint to the end user...

    It is starting to get very long (& painful).

    Hopefully:

    -our data is safe (this has yet to be confirmed?)

    -there are talks behind the scenes for a grace period

    -all users will be able to backup their (precious) data

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  2. Anonymous
    2020-08-05T16:56:53+00:00

    Dear Microsoft Agent,

    We're all decent people here. In Microsoft's business model, you have enabled organizations to obtain a business license for office and onedrive. But you probably did not think anyone would take advantage of this to arbitrate and sell the license in parts to third parties. You probably discovered this too late and now you are punishing the third party who innocently purchased an option to use the onedrive cloud instead of the one who did it. This is unreasonable and unfair.

    We do not ask you to be committed to what we have been promised by the sellers. We do expect you to allow us to have what belongs to us by law. You hold our property without our consent and prevent us from accessing it.

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    3 people found this answer helpful.
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  3. Anonymous
    2020-08-05T18:22:53+00:00

    I have to say: I am an EU citizen living in the EU. And you are failing to pass those articles of the GDPR law 2016/679:

    • Article 32, 1.c) : the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
    • Article 20: Right to Data Portability, 1) The data subject shall have the right to receive the personal data concerning him or her.

    Therefore: you have an extra 15 days before I contact the Data Commissioner of the Republic of Ireland for redress.

    Source: https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32016R0679&from=EN

    -- today is the 5 AUG 2020.

    You now have to choose which policy is the most important:

    • the admin opens a ticket (your internal policy)

    OR

    • failed GDPR law regarding the DSR (Data Subject Request) 

    Thanks!

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  4. Anonymous
    2020-08-06T12:57:05+00:00

    Hi, 

    I have been contacting the amdin to try and fix this issue for the longest time. Like the rest have mentioned, can you minimally open up those files and let us retrieve those files? This is horrible management. I would have gladly just paid for this but it came with the Microsoft Surface Pro 7 that I purchased. 

    Please give us a chance to at least get back our items. I have been throttled for a good 2 months! 

    ******@ioffice.site is the account. I just need my files out.

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