One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

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here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2021-08-25T04:44:53+00:00

    Dear Rena,

    I am not sure that I understood your instructions.

    My office 365 account is still activated but my onedrive account is not working. I believe that my account is a fraud and is locked for more than a year. what is the time duration to access my files and copy them?

    Thanks,

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  2. Anonymous
    2021-08-25T04:40:35+00:00

    Hi Rena,

    Sorry if I don't quite understand you.

    What I meant was that which tenant is affected by the recent announcement as I believe my tenant is also considered one of the unauthorised 365 account.

    However, I did not receive any banner when signing in but I believe my sharepoint for the whole tenant is blocked as well.

    Does that mean only the admins can see the banner?

    Do you have the list of affected tenants?

    How to see when was the block time started?

    Thanks

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  3. Anonymous
    2021-08-25T02:33:36+00:00

    I have the same problem. My organization is 'target open-source solutions'. Does anybody in this community have same organization? And were you able contact the admin of this organization?

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  4. Anonymous
    2021-08-25T02:28:36+00:00

    Hi Zq91lop,

    That should applies to all fraud tenant. However, the block time is counted since the tenant was deleted as fraud. So if users didn't sign in OneDrive during that time, they may not have the chance to see the banner, the whole tenant accounts will all be blocked after the time duration.

    I can understand your willing, but what we can do is delivering the information.

    Best Regards,

    Rena

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