One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

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here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2020-07-22T11:37:40+00:00

    Dear Microsoft Agent,

    Maybe you think the problem was fixed because I have 2 accounts and both of them are not working and both of them in different tenant. the problem is we all here can not contact with the tenant admin for several reasons. So, please do not send us to contact him. We need support and you guys are the only one who can support us. Just fix the problem.

    Thanks,

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  2. Anonymous
    2020-07-22T06:48:25+00:00

    Hi All,

    Service Health Dashboard has indicated that issue OD218307 has been solved on Friday, July 17, 2020, at 1:00 AM UTC. If you are still experiencing an issue, this should be a scoping issue or an independent problem, you can contact the tenant admin to create a support ticket for further investigationg from back end.

    Regards,

    Rena

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    5 people found this answer helpful.
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  3. Anonymous
    2020-07-15T07:01:20+00:00

    Hi All,

    This issue was posted to the Service Health Dashboard (SHD) as incident OD218307 starting at Wednesday, July 8, 2020, at 12:00 AM UTC.

    User Impact: Users may be unable to access OneDrive for Business.

    Current status: We’re continuing to restore affected users and return their content. We expect mitigation for all but 47 of the affected users within five hours, and we’ll continue to monitor to identify when we expect to be able to return the content for the remaining users.

    Scope of impact: Your organization is affected by this event and 1,109 users are affected.

    Tenant administrators can view current information and updates on SHD at the link here

    https://admin.microsoft.com/AdminPortal/Home#/servicehealth. 

    If you are experiencing a similar issue and do not see an SHD post, please let us know. 

    For affected customers to easily identify the information here, this thread will be closed. You may subscribe to this thread or refer to SHD for updated information. We will also post back here once the issue is resolved on SHD.​

    Regards,

    Rena

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  4. Anonymous
    2020-07-09T21:49:43+00:00

    Hi,

    Sorry for the current situation encountering at your end and we do understand the problem encountering by not able to access the files of your OneDrive. We really want to help you further on the problem but for the further investigation about the related problem, admin of the organization needs to create a support ticket for contacting the Microsoft support.

    As you mentioned you are using the Education account, you can contact your colleagues or students who have the information about the school IT admin for bringing the awareness of the situation and creating a service request from the admin portal.

    Hope you understand the situation and appreciate your patience!!

    Best Regards,

    Chitrahaas

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