One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

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here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2020-07-29T15:29:15+00:00

    What is mail id to use for support ticket ?

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  2. Anonymous
    2020-07-29T11:32:39+00:00

    Ok, thank you, however it is written in that documentation that:

    You can move or copy up to 500 MB of files and folders at a time.

    When you move or copy documents that have version history, only the latest version is moved.

    I have 4.5TB of data to retrieve, and do not know the admin, there is practically no way for the admin to do this for each user... it will simply take too much time/hassle. You will really have to open up the policy and remove that throttle for a week for all users to be to be able to retrieve their data.

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  3. Anonymous
    2020-07-29T11:20:12+00:00

    Dear Microsoft Agent,

    As you wrote, "We understand that some of you may not be able to contact the admin easily and successfully."

    Can you please help to connect with the admin. I do not know is name, e-mail, address, phone, company or any other clue in order to make this contact.

    Other wise I will non be able to access my files.

    Thanks,

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  4. Anonymous
    2020-07-22T12:55:06+00:00

    @fr429: I think they cannot do anything from their side~~unfortunately.

    However they can look out for outage in the admin console because they have access to that. Hopefully a new incident will be reported there soon!

    Of course this page is useless: https://portal.office.com/servicestatus

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