One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

Something's not right

The page you requested is temporarily unavailable. We apologize for the inconvenience, please check back in a few minutes.

here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2020-08-05T06:44:50+00:00

    Exactly, they can offer us to pay if we want our data, at least they will get paid by at least 50% of unauthorized accounts! It's a good source for extra subscriptions or fund!!

    I believe they just don't want to give any solution even though they could

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  2. Anonymous
    2020-08-03T18:11:17+00:00

    Total agree. They can actually do something to help customers even those purchased one drive through unauthorized channels. They can show an upgrade page to ask to upgrade to a paid member for a certain period of time rather than just showing "something is not right" and totally shut the door. In this way you help people in frustration to get important files back, on the other hand, you win them back as a real paid customer. Someone in Microsoft management should take a look at these messages. People purchase through some third party supplier because they like your product but save some cost. Now you are definitely losing potential customers and people are going to hate Microsoft.

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  3. Anonymous
    2020-08-03T16:14:09+00:00

    Hi Rena,

    We all here treat Microsoft very respectfully and with a lot of patience but we do not feel a compatible attitude back.

    You more or less ignore the problem and stick to the procedure. There is a problem here and someone needs to give a solution.

    This has been going on for too long and you do not seem to have any real intention of giving us an appropriate solution.

    Obviously you can give us a solution. It's just a matter of goodwill.

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  4. Anonymous
    2020-08-03T09:33:51+00:00

    Hi Rena,

    I'm having the same problem with others.

    I can't access to my drive (https://sa***o-my.sharepoint.com/_layouts/15/***) since June, 25 2020.

    Need help to open the access for me and others to do backup or download our files.

    Thanks.

    *PII has been removed by MSFT

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