One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

Something's not right

The page you requested is temporarily unavailable. We apologize for the inconvenience, please check back in a few minutes.

here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

Was this answer helpful?

7 people found this answer helpful.
0 comments

299 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-08-29T20:10:45+00:00

    Hello Rena,

    If the tenant has been identified as fraud and the tenant will be activated in a short period of time, will this enable the fraud admin to access the data of the users?

    This is pretty dangerous as well and I think that Microsoft should just deactivate and permanently delete all the fraud accounts immediately. (I think this is the best option) for security reason.

    The best option was to encrypt data before loading to onedrive for business.

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2021-08-28T17:03:26+00:00

    Thank you very much Rena for your prompt reply.

    Since we do not have access to know who our tenant is, what characteristics must we have to know that the tenant has already been identified as fraudulent?

    When contacting the Global Costumer Service, the only answer we have is that they cannot do anything and that we have to contact the tenant; which we do not know or know how to contact.

    Is it possible that you can enable an address or form in which we can raise our cases and thus make the management a little easier?

    Particularly, in my address when accessing OneDrive I have this message:

    xxxxxxx.sharepoint.com/_layouts/15/Throttle.htm#10

    My problem is since July 2020.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-08-27T08:06:26+00:00

    Hi Rena,

    Thank you for your reply. Appreciated.

    However, since all the tenant admins are being blocked by Microsoft, who else can I contact if I am facing problems regarding my account?

    Contacting Microsoft Global Customer Service is just not helping as they said that they can't do anything as it's being managed by the admin.

    The problem is when all the tenant admins have been blocked, how is the fraud/unauthorized organization still considered as being managed by the fraud/unauthorized admin?

    Thank You.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments