One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

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here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2020-08-11T21:25:11+00:00

    same issue here, i hope we can get out data back

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  2. Anonymous
    2020-08-11T05:32:07+00:00

    Dear Microsoft Team,

    It's been 45 days since I have this problem, can't access all the files and it's all disappeared 

    I am so worried that we cant access it again

    I believe all of us have so many important files there, I saw even the other user has more than 1 T files

    Please help us to get our files back

    we are waiting for your respond

    Thanks

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  3. Anonymous
    2020-08-05T18:22:53+00:00

    I have to say: I am an EU citizen living in the EU. And you are failing to pass those articles of the GDPR law 2016/679:

    • Article 32, 1.c) : the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
    • Article 20: Right to Data Portability, 1) The data subject shall have the right to receive the personal data concerning him or her.

    Therefore: you have an extra 15 days before I contact the Data Commissioner of the Republic of Ireland for redress.

    Source: https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32016R0679&from=EN

    -- today is the 5 AUG 2020.

    You now have to choose which policy is the most important:

    • the admin opens a ticket (your internal policy)

    OR

    • failed GDPR law regarding the DSR (Data Subject Request) 

    Thanks!

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  4. Anonymous
    2020-07-07T06:18:47+00:00

    Hi All,

    Regarding to this OneDrive not working issue, sorry for the inconvenience caused at your end, we totally understand your feeling and how the importance and usage with OneDrive, we also know that OneDrive is truly beneficial for your work.

    Therefore, we would like to confirm whether everything goes well in OneDrive client, if all are fine, as a workaround, we highly recommend you use OneDrive client to sync the folders/files.  (see Download OneDrive for Windows)

    If the issue still persists in OneDrive client, the best and efficient way is to check and fix the root cause from the backend, due to our limited resources from the backend in this forum, that’s why we would like to suggest all guys who encounter the same issue contact the IT admin tocreate a ticketfrom the related team to resolve this, we’ll also help this to the related team and hope this issue will solved soon.

    Really thanks again for all guys understanding and cooperation!

    Best regards,

    Gloria

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