One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

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here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2020-08-17T02:21:16+00:00

    Hi RDIB_1,

    I have changed the thread status from solved to reopen. We are still monitoring the case. We will post back if we get new updates.

    Regards,

    Rena

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  2. Anonymous
    2020-07-22T06:48:25+00:00

    Hi All,

    Service Health Dashboard has indicated that issue OD218307 has been solved on Friday, July 17, 2020, at 1:00 AM UTC. If you are still experiencing an issue, this should be a scoping issue or an independent problem, you can contact the tenant admin to create a support ticket for further investigationg from back end.

    Regards,

    Rena

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  3. Anonymous
    2020-09-26T18:29:34+00:00

    Sadly, I wonder how long until MSFT will come to their senses that they will lose customers in the long run. 

    MSFT - We know that we shouldn't have trusted online retailers selling accounts, and be naive enough when they said it was 100% genuine and won't be banned/locked. We have learnt it the hard way, but please just give us a grace period to download our data and purchase a valid license then. 

    By blocking people from getting their data, whom we are just the same victims being conned, people get frustrated and will choose to save their data on Google or their own NAS in their personal and/or professional life. This destroys confidence on MSFT. The 'bad' guys, a.k.a. the money grabbers - rogue admins, just take the money and go. They literally lose nothing, when we take all the hit. 

    I see that MSFT has the ability to find which service tenants will have their OneDrive / SharePoint blocked (see screenshot). However, please just unblock for a short while, what could happen in 48-72 hours when people are allowed to log back in? 

    Please, let us back in, download our data, and we will gladly purchase a valid account. We have learned our lesson and many people have lost precious memories and even business. Please, stop being bureaucratic and just let us save our data and we will be grateful for the help.

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  4. Anonymous
    2020-09-22T23:42:43+00:00

    sadly yes, I'll keep posting though to get a definitive answer at some point.

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