Microsoft Teams JavaScript error occured in the main process error

Anonymous
2020-03-25T15:47:52+00:00

I downloaded Microsoft Teams,then ı tried to setup but ı got this error on the first setup screen(on small white rectangle screen),then ı checked forums,

>I delete all files about Teams on the appdata,Local etc.

>I delete teams files on the regedit

>I stop running antivirus then ı tried one more time

>I always tried install last version of Teams

How can ı solve this problem??

https://learn-attachment.microsoft.com/api/attachments/5ffba25d-92c7-48aa-a79f-5f23918d2438?platform=QnA

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  1. Anonymous
    2020-03-26T03:06:04+00:00

    Hi SuppleWaif7,

    Thanks for posting in our community.

    From the screenshot, the error states that it cannot find the specified module native-utils.node. Would you please go to the following location to confirm whether the file is there? C:\Users<username>\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\native-utils\build\Release

    If the file is not there, a re-install of the Microsoft Teams application should resolve this issue. If the issue persists after re-installation, would you please share the following information with us for further investigation?

    1.       Where did you download the teams installer?

    2.       Is your Windows version up to date?

    3.       Use the System File Checker tool to check whether there is any missing or corrupted system files on your computer. Refer to https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

    Thanks,

    Ray

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  2. Anonymous
    2020-03-31T01:50:47+00:00

    Hi SuppleWaif7,

    Has the issue been resolved? Would you please share some updates with us?

    Thanks,

    Ray

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  3. Anonymous
    2020-04-07T09:51:00+00:00

    Kill all the teams process in task manager.

    Delete all teams folders from AppData\Local\Microsoft\

    download teams and reinstall , it worked for me.

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  4. Anonymous
    2020-04-20T11:03:11+00:00

    This fix doesnt work for me.

    The Teams desktop app worked, but then froze and crashed during a business call. I had to reboot, the app didn't work anymore, so I deinstalled everything, downloaded the app again and reinstalling no longer works. General fixes described online havent worked.

    I get this error on my personal laptop (Windows 7 professional, 32 bit): ![](https://learn-attachment.microsoft.com/api/attachments/c6f87a08-2d9a-45b2-8e35-f627a32d636e?platform=QnA

    Any suggestions? If I use teams in the webbrowser to use TEAMS so I can see what people share on their screens, I also have to use my phone parallel so I can hear and speak.

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  5. Anonymous
    2020-04-20T11:12:51+00:00

    Ray, could you help me with some advice - see my response just now on this topic to yadavkar's post. Thank you!

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