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I downloaded Microsoft Teams,then ı tried to setup but ı got this error on the first setup screen(on small white rectangle screen),then ı checked forums,
>I delete all files about Teams on the appdata,Local etc.
>I delete teams files on the regedit
>I stop running antivirus then ı tried one more time
>I always tried install last version of Teams
How can ı solve this problem??
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I did search for the requisite file and it was there. I installed the application several times but the issue didn't resolve.
Please help me out here.
Hi,
I am also experiencing this issue on two user devices. Same error message referencing native-utils.node.
- Windows 10 1709
- Tried clearing all Teams folders from user profiles and downloading freshly downloaded installer, same issue
- Tried installing using enterprise MSI and running installer from program files, same issue
- Teams runs without this issue on hundreds of other devices with identical builds
My experience is identical to Matt's and sounds like many others. My install is on a brand new dell worksation with Office being my first install and everything else being a default setting. . .
Hi SuppleWaif7,
Thanks for posting in our community.
From the screenshot, the error states that it cannot find the specified module native-utils.node. Would you please go to the following location to confirm whether the file is there? C:\Users<username>\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\native-utils\build\Release
If the file is not there, a re-install of the Microsoft Teams application should resolve this issue. If the issue persists after re-installation, would you please share the following information with us for further investigation?
1. Where did you download the teams installer?
2. Is your Windows version up to date?
3. Use the System File Checker tool to check whether there is any missing or corrupted system files on your computer. Refer to https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
Thanks,
Ray
In my case, this happened after I enabled "Ransomware Protection". My Teams is not working anymore and prompts this message. I uninstalled TEAMS, switched off the Ransomware protection and try to reinstall. Installation fails with this the same message.
I followed each solution offered here like cleaning of Teams folder in App but still, no success.
I even tried copying the said folder from a working Teams in other PC but still it fails.
Please help. :)
Hi Ray
I bought/downloaded Windows 10, have the license key but it won't install on my PC. I keep getting the report that my current Windows 7 is not an original version (it is - I have the product key!), am forwarded to a Microsoft website for verification and then it says "this page is no longer available".
I'm stuck. How to proceed now to update my PC to Windows 10?
Thanks for any guidance you might have!
Greetings
Victoria
Ray, could you help me with some advice - see my response just now on this topic to yadavkar's post. Thank you!