Microsoft Teams JavaScript error occured in the main process error

Anonymous
2020-03-25T15:47:52+00:00

I downloaded Microsoft Teams,then ı tried to setup but ı got this error on the first setup screen(on small white rectangle screen),then ı checked forums,

>I delete all files about Teams on the appdata,Local etc.

>I delete teams files on the regedit

>I stop running antivirus then ı tried one more time

>I always tried install last version of Teams

How can ı solve this problem??

https://learn-attachment.microsoft.com/api/attachments/5ffba25d-92c7-48aa-a79f-5f23918d2438?platform=QnA

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

60 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-05-07T12:29:44+00:00

    I had this same issue and resolved it by running a repair on Microsoft Visual C++ 2015-2019 Redistributable. 

    Just thought i would mention it incase you guys still need a probable fix.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-09-14T22:17:09+00:00

    this work for me!! thanks!!

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-07-10T06:45:50+00:00

    I was finally able to resolve this on the two devices affected by carrying out the following:

    • Uninstalling Teams
    • Clearing out the Teams folders from the users profiles
    • Completely uninstalling Office 365
    • Reinstalling Office 365
    • Updating Office 365
    • Installing Teams using the latest install files

    Seems a lot to get an application that can be installed independent to Office to work, but this has resolved the issue for both devices.

    Thanks Matt, finally worked for me as well.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-04-20T15:03:35+00:00

    Hi Victoria,

    Thanks for your follow up.

    The error says native-utils.node is not a valid Win32 application. Would you please try again to uninstall Teams and delete the Teams folder under AppData and then re-install from the following link?

    https://products.office.com/en-us/microsoft-teams/download-app

    If the issue persists, please try to upgrade to Windows 10 as Windows 7 is no longer supported.

    Thanks,

    Ray

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-04-20T11:30:46+00:00

    Hi Victorya,

    Thanks for asking.

    As far as I know, Teams is supported on Windows 8.1 or later. As you are using Windows 7, this is why it does not work. For more related information, you can refer to the following articles:

    Hardware requirements for Microsoft Teams

    Get clients for Microsoft Teams

    In this situation, you may need to upgrade your Windows system or use the Teams web app as a workaround. We appreciate your understanding.

    Thanks,

    Ray

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments