Updating office and getting an error message (Office for Windows)

Anonymous
2020-02-11T19:34:37+00:00

I have tried to open a word / excel document. 

It says it is updating, please wait a moment. 

After a few minutes I get a message saying: 

WINWORD.EXE - Application Error - This application was unable to start correctly (0xc0000142). Click OK to close the application.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2021-05-12T11:38:02+00:00

    Thanks for your response. But it turns out that it was a Microsoft error in their updates. When I spoke with my tech he advised that he had already had 4 other clients call him with same issue. My outlook came right about 2hrs after I noticed the erro. I believe it was via a MS update.

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  2. Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
    2021-05-12T12:17:32+00:00

    Thanks for the follow-up. Yes, there has been an issue with Office, especially with Outlook, during the past hours. See https://answers.microsoft.com/en-us/msoffice/forum/all/text-is-missing-in-outlook-emails/75b367fd-3e3e-4759-b2c5-026c1a748056.

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  3. Anonymous
    2021-05-21T07:42:15+00:00

    Hi , personnally, it appears once a month, I found a fix by killing - using task manager - OfficeClickToRun.exe, then restarting MSOffice application. Can't explain why it suddenly blocked MSOffice, but it works each time.

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  4. Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
    2021-05-21T07:54:04+00:00

    Hi , personnally, it appears once a month, I found a fix by killing - using task manager - OfficeClickToRun.exe, then restarting MSOffice application. Can't explain why it suddenly blocked MSOffice, but it works each time. 

    Which version of Office are you running? Note that Office needs to contact the activation servers about once a month, to confirm the license. Perhaps something happens on your system during that check. Try repairing your installation; see https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b.

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  5. Anonymous
    2021-05-24T10:07:04+00:00

    Hi,

    This is my work version, on my office laptop, Office 365 Apps for Enterprise (apps version 2008, Build 13127.21624 Click-to-Run). 

    Before each issue, MSOffice started an update (popup appears) when launching an app, and then I get the message Application Error - This application was unable to start correctly (0xc0000142). Click OK to close the application. 

    After that, impossible to use any application without rebooting or - faster - killing the OfficeClickToRun.exe process.

    I'll try a repair next tuesday. thanks for guidance. 

    Regards,

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