Updating office and getting an error message (Office for Windows)

My experience has been that this happens after waking my computer from sleep or hibernation with no office program running. So when it hapoens, as soon as the orange box appears, shut down your computer. Don’t wait for any error notice to appear. Don’t restart your computer until it has completely shut down. Then restart your computer and don’t open any Office program until after startup has completely finished. Your Office program should open correctly. If it doesn’t you’ll have to try one of the other fixes. The problem occures when an element of office fails to restart from Windows hibernation/sleep. Then leaving the orange application installation box to process through to the error allows Office to corrupt itself. So it won’t start and the only solution is the installation repair. Also, the issue requires different solutions depending on which version of office you’re using. The solution i am referring to here works in Windows 10 on a locally installed version of Office, not 360. 

Thank you!   I wish I had heard from you sooner.  Yes I frequently put my computer to sleep.  So  had I run repair and the n followed your advice, I would have been good.  Instead I upgraded  from Office2016 to 2019, because I was told by microsoft I had to uninstall 2016  and reinstall it.  And I did not have the credentials for reinstall nor can I buy  a reliable download of it.  So I bought 2019 at local Office depot and put computer in the shop for the upgrade.  And that required an upgrade to windows 10, of course.

My PC boots from SSD so i never put it to sleep.  This happened after a fresh boot.

I've been having the same issue for the past few days too! Out of nowhere when i open a PPTX or word file office says its updating and then i get the error that it could not open. I tried reinstalling and it fixes it for like a day or two and then its back to the same issue. As a last resort i installed office again by logging into my office account and downloading it from there again (i am using my academic copy of office 365 given by my campus). It still only fixes it for a few days. 

is there any permanent solution available atm?  I dont think its a registry error since Iorbit uninstaller usually cleans residual files when uninstalled so it cant be a bugged file or record that could be causing this? 

I appreciate your help to solve this :)

Kudos!

Hi,

Im also having similar issues where it installed fine but get an error message when trying to open any of the Microsoft office. I have tried repairing it both ways through the control panel and have Uninstalled & installed it numerous times. 

Any suggestions how i can get it working? Would installing an earlier version of Microsoft work? I have 2010?

Many Thanks

Hi,

Im also having similar issues where it installed fine but get an error message when trying to open any of the Microsoft office. I have tried repairing it both ways through the control panel and have Uninstalled & installed it numerous times. 

Any suggestions how i can get it working? Would installing an earlier version of Microsoft work? I have 2010?

Many Thanks

Another user tracked this down to Office waking from the computer put into sleep or hibernation earlier.  I always leave an Office file open when I put computer to sleep now.  Not sure but seems to work.  Otherwise,  shut the computer down when the Office update box appears  BEFORE the error box appears.  And then reboot, of course.