Data Protection Team Response Time: No call after 9 days

Anonymous
2020-06-29T02:21:04+00:00

Hi Microsoft staff,

I currently no access to my business account.

I have called support on 2 occasions (2******7) and (2******6) this first being 9 days ago now.

I understand only the data protection team can help me regain access

I have been advised there is usually a 48 hour turn around; however, there is a backlog due to Covid-19.  

Can someone please escalate this matter and call me asap? We cant produce any work at the moment for our clients or respond to queries. Everything is run through 365.  

Kind regards

NathanM4

[PII Removed By MSFT]

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-05-04T17:39:09+00:00

    Typical MS Support.

    .

    When you talk to them, demand a specific date/time to expect the call back.  When they miss it, as they often do, call them. Don't wait for them.

    .

    So, it is up to you to call them back now.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-05-04T18:34:10+00:00

    Typical MS Support.

    .

    When you talk to them, demand a specific date/time to expect the call back.  When they miss it, as they often do, call them. Don't wait for them.

    .

    So, it is up to you to call them back now.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-05-04T18:34:30+00:00

    Typical MS Support.

    .

    When you talk to them, demand a specific date/time to expect the call back.  When they miss it, as they often do, call them. Don't wait for them.

    .

    So, it is up to you to call them back now.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-05-04T18:34:39+00:00

    Typical MS Support.

    .

    When you talk to them, demand a specific date/time to expect the call back.  When they miss it, as they often do, call them. Don't wait for them.

    .

    So, it is up to you to call them back now.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-05-04T18:43:09+00:00

    When you go home tell them that 'for your tomorrow We have given out today'

    Was this answer helpful?

    0 comments