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Hi Microsoft staff,
I currently no access to my business account.
I have called support on 2 occasions (2******7) and (2******6) this first being 9 days ago now.
I understand only the data protection team can help me regain access
I have been advised there is usually a 48 hour turn around; however, there is a backlog due to Covid-19.
Can someone please escalate this matter and call me asap? We cant produce any work at the moment for our clients or respond to queries. Everything is run through 365.
Kind regards
NathanM4
[PII Removed By MSFT]
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
What's happening with the Data Protection support team?
I have submitted 3 tickets so far and no one is reaching out to me: 24961674, 24983390, 24984225
Seems that Microsoft Data Protection team is sinking in tea-cup!!
Taki
What's happening with the Data Protection support team?
I have submitted 3 tickets so far and no one is reaching out to me: 24961674, 24983390, 24984225
Seems that Microsoft Data Protection team is sinking in tea-cup!!
Taki
Don't bother waiting for therm, keep nagging, not us. "We" on this forum are mostly unpaid volunteer users with no access to MS staff. There are a (very) few MS staff who can pass your complaints on, if they feel like it.
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If they "promise" to call back, demand the support person's contact information and a specific date and time (don't accept all day!). When they miss the call back (as they all too frequently do!)
How can I be nagging more than that? Just submitted a forth ticket for the same issue: 24986248
My goal is to create a new ticket every hour until I receive a call... No other options!!
When you call back, you should be providing them with the previous ticket number(s), rather than creating new ones. The new ones just create confusion and clutter the issue.
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But yes, do keep calling back and pressuring them.