Data Protection Team Response Time: No call after 9 days

This is the worst service I have experienced from a service company

There is your second mistake. You are under the delusion that MS provides service.

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If they don't call back at the appointed time, call them. Cite your trouble ticket number when you call in. You did ask for one on your previous contact?

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Make your complaint public. Post a general description of your problem and the "wonderful support" <sarcasm> on social media.

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Social Media- Twitter - Make your Pain Public, maybe then MS will fix the problem – And they usually reply

https://powerspreadsheets.com/excel-resources-list/

A subset of links from above page:

Facebook

·     Microsoft : https://www.facebook.com/Microsoft.

·     Microsoft Developer – Redmond, Washington https://www.facebook.com/MicrosoftDeveloper

·     Microsoft Excel  https://www.facebook.com/microsoftexcel/

·     MS Store: https://www.facebook.com/MicrosoftStore

·     Office: https://www.facebook.com/Office

·     Power BI – Product/Service – 812 Photos https://www.facebook.com/microsoftbi .

·     Windows: https://www.facebook.com/windows

Twitter

·     Microsoft  (@Microsoft) | https://twitter.com/Microsoft

·     Microsoft Business (@MSFT_Business) | https://twitter.com/MSFT_Business

·     Microsoft Channel 9 (@ch9) | https://twitter.com/ch9

·     Microsoft Excel (@msexcel) | https://twitter.com/msexcel

·     Microsoft Office (@Office) | Twitter: https://twitter.com/Office

·     Microsoft Press (@MicrosoftPress) | https://twitter.com/MicrosoftPress

·     MS Store (@MicrosoftStore) | https://twitter.com/MicrosoftStore

·     Microsoft Support (@MicrosoftHelps) | https://twitter.com/MicrosoftHelps

·     MVP Award Program (@MVPAward) | https://twitter.com/MVPAward

·     Office 365 (@Office365) | https://twitter.com/Office365

·     Office 365 Community (@Office365_Tech) | https://twitter.com/Office365_Tech

·     OfficeSupport (@OfficeSupport) | https://twitter.com/OfficeSupport

·     Power BI (@MSPowerBI) | https://twitter.com/MSPowerBI

·     Power Map (@MSPowerMap) | https://twitter.com/MSPowerMap

·     Why Microsoft (@whymicrosoft) | https://twitter.com/whymicrosoft

·     Windows (@Windows) | https://twitter.com/Windows

LinkedIn

·     LinkedIn Groups | https://www.linkedin.com/groups/1913738/profile

Google+

·     Microsoft on Google+: https://plus.google.com/communities/114582343442158817928

YouTube

·     Microsoft Office 365 – https://www.youtube.com/user/officevideos

·     Microsoft Power BI – https://www.youtube.com/user/mspowerbi

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Hi,

It was finally resolved for me although I had to wait almost two weeks.

Very inconvenient and I was extremely unhappy since I am paying for a business product. 

I would like to add when I finally did speak to a staff member they were very good. Just be mindful they are just following the process and cant deviate from this. It would be nice to see Microsoft increase staff in this team as it's clearly required.

Hi,

It was finally resolved for me although I had to wait almost two weeks.

Very inconvenient and I was extremely unhappy since I am paying for a business product. 

I would like to add when I finally did speak to a staff member they were very good. Just be mindful they are just following the process and cant deviate from this. It would be nice to see Microsoft increase staff in this team as it's clearly required.

Hi 

Did anyone find a way to speed up this process.

I'm now on day 10 waiting for Data Protection Team to call.  

When I call MS support they always inform that Data Protection Team will  call me with in 24 hours.  But still no call and I have not been able to access my email's for more than 10 days.

This is the worst service I have experienced from a service company

was any of this ever resolved?

I'm on day 8 and third call and am totally locked out awaiting a phone call from a team that doesn't seem to exist.

Collin and James were both very nice but couldn't fix the issue. two more days and it is a very serious problem for my business.

did you get it resolved? anything I can do to push this along that you've found worked?

thanks for any help you can provide users and/or msft or anyone!

disappointed Microsoft; really disappointed...