Data Protection Team Response Time: No call after 9 days

Anonymous
2020-06-29T02:21:04+00:00

Hi Microsoft staff,

I currently no access to my business account.

I have called support on 2 occasions (2******7) and (2******6) this first being 9 days ago now.

I understand only the data protection team can help me regain access

I have been advised there is usually a 48 hour turn around; however, there is a backlog due to Covid-19.  

Can someone please escalate this matter and call me asap? We cant produce any work at the moment for our clients or respond to queries. Everything is run through 365.  

Kind regards

NathanM4

[PII Removed By MSFT]

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2020-06-30T04:59:47+00:00

    Hi SolarEclipseReturns,

    Thanks for the information - its appreciated.  I will check my correspondence. 

    Kind regards

    NathanM4

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  2. Anonymous
    2020-06-30T04:58:02+00:00

    Hi Rohn007,

    Thank you for taking the time to provide this information - its appreciated. 

    If this matter is not resolved by the COB today, I will certainly be investigating these options. 

    Thanks again.  

    Kind regards

    NathanM4

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  3. Anonymous
    2020-06-30T04:55:00+00:00

    Hi Arck,

    Thank you for following up again.

    Update: I received an email from a data protection employee basically suggesting I undertake the troubleshooting recommendations that I have already gone through with the two Microsoft technicians that referred this to data protection.  

    No phone call!

    I am paying for a business product. These time frames are simply not acceptable. 

    Kind regards

    NathanM4

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  4. Anonymous
    2020-06-30T02:43:28+00:00

    Hi  Nathan,

    So sorry for it still not handled properly, I just contacted the relevant person again, he told me that he is asking about the current situation from the team, if I get any reply, I will inform you immediately here.

    Best Regards, 

    Arck

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  5. Anonymous
    2020-06-30T02:38:17+00:00

    In the emails about your tech support case should be a contact for a "supervisor" or "tech lead" (I don't remember the exact phrase) that you should try to reach out to and make it clear to them that this is unacceptable. Don't give an inch and be very insistent.

    Sometimes (no guarantees) that will light a fire under them because the last thing the useless supervisors want is a bad feedback that can jeopardize their cushy job.

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