OUTBOUND SUBSCRIPTION

Anonymous
2020-05-14T21:50:36+00:00

$105.00 was taken from my bank account and was listed as "Outbound Subscription" from Microsoft.

I DO NOT KNOW WHAT THIS IS.

I tried a free fax named "IFAX" and was set up to pay a monthly charge.  I cancelled it because it no longer works.

I searched for a phone number for Microsoft to question this but I don't see any number listed.

Meanwhile, I will dispute this charge with my bank, in hope that I will receive this money back.

This is not the best time to be ripped off, really need my money back.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2021-02-05T02:13:08+00:00

    This MS Outbound charged my card 7 months before I noticed it. It's an account I don't use much so I didn't monitor it. I did not order this service and didn't even know what it was until I reached someone at customer service. Informed her they fraudulently charged me $26,64 a month for 7 months and I wanted my money back. She declined. I asked her to escalate it to someone that could resolve the problem, - they wouldn't do it. Told her I would report it to the Attorney General, - didn't care. 

    So I disputed it with the bank and they are crediting all the charges. This is literally white collar crime with Microsoft billing people fraudulently with no intention of refunding. They will try this as often as they can until they get caught. So everyone should certainly unsubscribe so they can't debit your account. If they do after you unsubscribe MS can face criminal charges.

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  2. Anonymous
    2021-03-16T20:52:41+00:00

    I signed up for a free trial and cancelled on day 7, apparently too late to not be charged for a month.  I have a screen shot of the cancellation.   I don't pay the credit card bills but I audit them at the end of the year and discovered that Microsoft charged me an annual fax subscription AND has been charging me monthly for a fax subscription.    I have been disconnected 4 times trying to get answers.  The first people claimed they couldn't tell me what the subscriptions are.  The last agent acknowledged I have been billed for two fax subscriptions, one incoming and one outgoing.  She said they could not refund me for the subscriptions even though I signed up for one free trial a have a screen shot that it was cancelled ( thankfully, because she said there is no record of a cancellation).  This free trial feels a lot like a huge scam!   And the reps are making it impossible to get help or speak to a supervisor by disconnecting my calls.

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  3. Anonymous
    2021-03-16T21:04:16+00:00

    Have you received interest in a class action?  I was also scammed by the free trial.

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  4. Anonymous
    2021-03-16T21:17:14+00:00

    I would be interested in a class action - actually thought about it today, however if we have to pay 200$ to get out 149.00 it doesn't make sense.  May somebody sue them.

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  5. Anonymous
    2021-03-16T23:20:40+00:00

    How did you get to an agent? I could not find any email or phone number to get help with this problem. This is the quality of Microsoft support

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