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Is anyone having problems with refreshing stock data in excel 360?
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for your work on this problem Kaycee.
My system is refreshing as of 9:40am today.
Hello All,
We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6
If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing.
We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon.
Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution.
Thank you,
Kaycee
About one week ago, I started to receive a message saying that some of the Stock Exchange data may not be refreshed and today it stopped altogether to refresh. Is it a general problem that you are aware and do you have a fix for that?
What is particularly annoying to me is that I'm not talented enough to discover how to effectively contact MS to complain about the lackadaisical way they supply stock quotes for Excel. Office 65 or whatever it is called is a paid subscription; as such there should be a method to register a complaint.
We are facing issues with price updates quite regularly, unfortunately. Again, several HongKong stock prices aren't updated for days, e.g. Xinyi Solar. It is a bit annoying that Microsoft can't deliver a reliable data service. Hope, they fix that problem in general some time soon.
I would also like to hear/read from a Microsoft official why we have to cope with the same problem so often.
Microsoft, please fix that issue soon. Thank you!