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Is anyone having problems with refreshing stock data in excel 360?
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for your work on this problem Kaycee.
My system is refreshing as of 9:40am today.
Hello All,
We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6
If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing.
We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon.
Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution.
Thank you,
Kaycee
Hi Chitrahaas,
Can you please update everyone on progress of resolving stock data issue. It appears Refinitive is no longer supplying Microsoft customers with current stocks data available through Excel stocks data feature.
All data currently being supplied when refresh is applied is end of day September 15, 2020. I verified this by refreshing weekly backup copies of same spreadsheet that always refreshes to data set from above date.
No update on refresh all- 3:57 PM EDT : South Florida, USA
ToKaycee--
NOT WORKING
USA
South East Coast
mac OS Catalina 10.15.6
Excel version 16.41 (20093102)
I'm the one above who contacted Microsoft yesterday (no response despite the rep telling me they would email me an update) and Refinitiv twice today, also with no response.
Based on the feedback, I don't think your "fix" seems to have been rolled out to anyone. Could you please provide an update as to when, by geography (large geography is fine; i.e., US, Europe, Asia, Middle East for example), the fix will have been propagated to various regions? No one is blaming anyone, nor does anyone particularly care what happened, simply is it under control and when will it be fixed for us.
Thank you.