Cannot Verify Server Identity. The identity of @outlook.office365.com@ cannot be verified.

Anonymous
2020-05-26T15:26:48+00:00

I have this message appearing on my iPad every 20 seconds or so.  I use an Office365 exchange account to sync email, contacts and calendar onto the iPad and also use Onedrive for storage along with Word, Excel, Powerpoint etc.

I have had periods of tim when this error message appears, but usually only for 24 hours max.  If it is for a prolonged period, I found that deleting the Exchange account from the iPad and setting it up again often cured the problem.

This time it has been going on for weeks, with no let-up.  I have deleted and set the account up again twice, to no avail.  Please help it's driving me bonkers.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2020-12-11T18:32:40+00:00

    I have noticed that this pop up happens much more frequently when I am on my home wifi. If I turn off my wifi, forcing my iphone 12 Pro to the Verizon network, the errors stop. Last night I manually updated the firmware on my Orbi router and both Orbi satellites (the auto update returned that there was no updated available). I have not had the problem since. Fingers crossed.

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  2. Anonymous
    2021-01-30T21:13:49+00:00

    Hey - just setting up a brand new I pad for a neighbour and cant log into her email address. Getting - cant verify account - weird as I can log in on my PC laptop without issue  ?

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  3. Anonymous
    2021-03-04T17:47:27+00:00

    I've also been getting this message asking me to provide my password but even when I do, the box continues to show up. Aggravating. This only happens on my desktop; not on my laptop or phone. What's the solution in getting rid of this?

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