Cannot Verify Server Identity. The identity of @outlook.office365.com@ cannot be verified.

Anonymous
2020-05-26T15:26:48+00:00

I have this message appearing on my iPad every 20 seconds or so.  I use an Office365 exchange account to sync email, contacts and calendar onto the iPad and also use Onedrive for storage along with Word, Excel, Powerpoint etc.

I have had periods of tim when this error message appears, but usually only for 24 hours max.  If it is for a prolonged period, I found that deleting the Exchange account from the iPad and setting it up again often cured the problem.

This time it has been going on for weeks, with no let-up.  I have deleted and set the account up again twice, to no avail.  Please help it's driving me bonkers.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2020-11-03T19:21:48+00:00

    This seems to have fixed it for me. Just speculating, but I think it is related to the change from Office 365 and what they may have done to the certificates when they renewed. I have a main mailbox and four shared mailboxes on the app formerly known as "Office 365" and I only had to change my main account to solve the problem.

    PS: Thank you, Jeff Willette!

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  2. Anonymous
    2020-11-02T09:50:11+00:00

    I’m sure it will clear up after the election.

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  3. Anonymous
    2020-11-02T00:50:22+00:00

    It seemed that I solved my problem by working on the "SSL".  Go to the setting in your iOS device, and find Mail.  Into the Mail, click on the accounts that relates to the "outlook.office365.com"; then find Advanced and into "SSL", then disable the "USE SSL".  Turn off the device and turn it back.  Turn the USE SSL back to green if it does not turn on by itself.  Otherwise, you would not be able to receive or send emails from that account.  

    Hope it works to you.

    Eric

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  4. Anonymous
    2020-11-01T21:39:30+00:00

    I have a personalized email address with my own domain, that I transferred over from a GoDaddy cpanel address.  The address was configured as 'Other' on the IOS list - I had just updated the server addresses as per MSFT.  I deleted the account and recreated it as an 'Outlook.com' address.  This seems to have fixed the problem for me.  I suspect this is similar solution to Jeff's. 

    I did try Jeff's solution on the ipad.  No pop-ups so far.  However, it did say that smtp.outlook.com does not support password authentication, so I let this be (for now).

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  5. Anonymous
    2020-11-01T20:18:40+00:00

    I have the same problem

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