Cannot Verify Server Identity. The identity of @outlook.office365.com@ cannot be verified.

Anonymous
2020-05-26T15:26:48+00:00

I have this message appearing on my iPad every 20 seconds or so.  I use an Office365 exchange account to sync email, contacts and calendar onto the iPad and also use Onedrive for storage along with Word, Excel, Powerpoint etc.

I have had periods of tim when this error message appears, but usually only for 24 hours max.  If it is for a prolonged period, I found that deleting the Exchange account from the iPad and setting it up again often cured the problem.

This time it has been going on for weeks, with no let-up.  I have deleted and set the account up again twice, to no avail.  Please help it's driving me bonkers.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2020-11-05T14:23:53+00:00

    Message has returned. Thought it was fixed. Continuing to pop up on iPhone and iPad.

    Microsoft and Apple, please fix this.  Permanently turning off SSL is not a secure solution.  What went wrong?

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  2. Anonymous
    2020-11-05T10:54:05+00:00

    Some of our users are having this too on their iPhones with their Office365 / Exchange Online accounts. As i'd rather not reconfigure 100 email accounts on 100 iPhones i do think there must be some explanation from Microsoft and/or Apple about this...

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  3. Anonymous
    2020-11-05T06:35:35+00:00

    The problem has gotten much worse. The message was popping up a few times and then would go away for awhile. Now, it’s popping up every few seconds endlessly. The current fixes are not working and I need the fix to work with aliases as well as the main mailboxes/emails. Mircosoft needs to respond. 

    I bit the bullet and switched to the Outlook iOS app.  Super simple setup for aliases / shared mailboxes, and no errors. I don’t see a downside to giving up on native iOS Mail app...Outlook works great!

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  4. Anonymous
    2020-11-05T06:04:51+00:00

    The problem has gotten much worse. The message was popping up a few times and then would go away for awhile. Now, it’s popping up every few seconds endlessly. The current fixes are not working and I need the fix to work with aliases as well as the main mailboxes/emails. Mircosoft needs to respond.

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  5. Anonymous
    2020-11-05T04:41:29+00:00

    Delete and re-add them - that is what I had to do to solve it on my iOS devices.

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