Cannot Verify Server Identity. The identity of @outlook.office365.com@ cannot be verified.

Anonymous
2020-05-26T15:26:48+00:00

I have this message appearing on my iPad every 20 seconds or so.  I use an Office365 exchange account to sync email, contacts and calendar onto the iPad and also use Onedrive for storage along with Word, Excel, Powerpoint etc.

I have had periods of tim when this error message appears, but usually only for 24 hours max.  If it is for a prolonged period, I found that deleting the Exchange account from the iPad and setting it up again often cured the problem.

This time it has been going on for weeks, with no let-up.  I have deleted and set the account up again twice, to no avail.  Please help it's driving me bonkers.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2020-11-02T00:50:22+00:00

    It seemed that I solved my problem by working on the "SSL".  Go to the setting in your iOS device, and find Mail.  Into the Mail, click on the accounts that relates to the "outlook.office365.com"; then find Advanced and into "SSL", then disable the "USE SSL".  Turn off the device and turn it back.  Turn the USE SSL back to green if it does not turn on by itself.  Otherwise, you would not be able to receive or send emails from that account.  

    Hope it works to you.

    Eric

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  2. Anonymous
    2020-11-01T20:18:40+00:00

    I have the same problem

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  3. Anonymous
    2020-11-01T19:44:33+00:00

    Yes it does.

    just reenable SSL after a minute or so.  Here is what i followed.

    I was having the same issue on my Apple OS. The message would display every 5-10 seconds and was more than obnoxious. I went into my mail settings, i use Apple’s mail client, turned of SSL on incoming and outfoing mail servers and selected DONE. When i received the popup that log ins were disabled i hit DONE again. You will get an error message so make sure you hit DONE twice and it will force the tasks. After SSL is removed

    from both incoming and outgoing servers, select DONE on the IMAP Account Informatiom screen and let it verify. If you get the error message again,

    hit DONE twice to force.  It will verify credentials and complete the task. Then log back in and turn back on SSL on both servers and select done. This has corrected the issue for me.

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  4. Anonymous
    2020-11-01T19:43:11+00:00

    This solution fromRobbie Hinson solved the problem for me.

    I was having the same issue on my Apple OS. The message would display every 5-10 seconds and was more than obnoxious. I went into my mail settings, i use Apple’s mail client, turned of SSL on incoming and outfoing mail servers and selected DONE. When i received the popup that log ins were disabled i hit DONE again. You will get an error message so make sure you hit DONE twice and it will force the tasks. After SSL is removed

    from both incoming and outgoing servers, select DONE on the IMAP Account Informatiom screen and let it verify. If you get the error message again,

    hit DONE twice to force.  It will verify credentials and complete the task. Then log back in and turn back on SSL on both servers and select done. This has corrected the issue for me.

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  5. Anonymous
    2020-11-01T19:41:30+00:00

    Perfect!  Problem solved.

    Thank you for your wisdom!

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