Cannot Verify Server Identity. The identity of @outlook.office365.com@ cannot be verified.

Anonymous
2020-05-26T15:26:48+00:00

I have this message appearing on my iPad every 20 seconds or so.  I use an Office365 exchange account to sync email, contacts and calendar onto the iPad and also use Onedrive for storage along with Word, Excel, Powerpoint etc.

I have had periods of tim when this error message appears, but usually only for 24 hours max.  If it is for a prolonged period, I found that deleting the Exchange account from the iPad and setting it up again often cured the problem.

This time it has been going on for weeks, with no let-up.  I have deleted and set the account up again twice, to no avail.  Please help it's driving me bonkers.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2020-11-05T01:19:39+00:00

    The email service is listed as imap-mail.outlook.com (not outlook.office365.com).

    The error message is still popping up.

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  2. Anonymous
    2020-11-05T01:12:21+00:00

    Did you try changing the email server to outlook.com (from outlook.office365.com)? That was posted earlier as a fix and it worked for me (and a handful of others who applied it).

    That worked for me, too.

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  3. Anonymous
    2020-11-05T00:59:18+00:00

    Did you try changing the email server to outlook.com (from outlook.office365.com)? That was posted earlier as a fix and it worked for me (and a handful of others who applied it).

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  4. Anonymous
    2020-11-05T00:44:43+00:00

    I'm having the exact same issue....same expiration date (10/7/21) too!

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  5. Anonymous
    2020-11-03T20:21:44+00:00

    Still looking for specific mail settings to configure a SHARED mailbox in the native iOS mail app, NOT by downloading the Outlook iOS app. I have my main Office365 email account configured, but I can't get the settings to go through for the shared mailboxes. Anyone out there that was able to set this up and if so, what were the settings?

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