Why is there a Microsoft 365 MSBill.infoWA charged to my Discover Credit Card for the amount of $108.24???

Anonymous
2020-07-21T04:03:15+00:00

Please explain the charge on my discover card, thank you!

Jill Ebenkamp

***-***-****

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Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2020-07-21T06:25:59+00:00

* * Updated information. Added by Moderator on 13 Feb 2022. * *

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

Includes info on cancelling a subscription.

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent and should tell the Virtual Agent (probably many times) that you want to speak to an agent.

Hello Jill Ebenkamp,

Thanks for post in Microsoft community. Due to our privacy policy, we have removed your personal information. All the invoice details are recoded on Microsoft 365 admin center under bills and payment, so regarding your concern, we suggest you to kindly login to Microsoft 365 portal and check your invoice details for $108.24 amount.

For Invoice details Login to Microsoft 365 Admin portal > Billing > Bills and Payments > you can check all the Invoices details there (note: if you’re using the new admin center, you maybe need back to the old admin center to enable). For further details please check Private Message.

If you have received any email for Microsoft charges, you may share with us via the Private Message, so we can also help to check further. For your privacy, we will send you private message for collecting it.

Thanks and regards,

Ankita Vaidya

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  1. Anonymous
    2020-08-08T14:08:48+00:00

    Hi 

    I had the same problem as Jill and I followed the instructions to check the account. However, there was no matching transaction listed on my MS account and against our MS account payment details there were “no linked subscriptions” to my credit card. The amount was $129

    How can we find out what happened?

    Just moments ago, we have discovered apps have been purchased for a mobile device but we do not own any mobile devices that use MS Store. 

    thanks for your help

    B Pat

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  2. Anonymous
    2020-07-23T14:25:53+00:00

    Hello Jill Ebenkamp,

    Please feel free, if you need any further help from our end.

    Thanks and regards,

    Ankita Vaidya

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