Click-to-Run High CPU Usage

Anonymous
2020-06-09T15:24:20+00:00

Recently I noticed that there was a background application constantly running on my PC called 'click-to-run'. It runs from the moment I switch on the PC and it never stops and even if I stop the task, it will simply start again. It uses around 25% CPU load and when opening an Office app, like Word, that app uses another 25%. I am using Office 365 which I downloaded through the Education bundle which they offer. Is there a fix for this high CPU load please?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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Anonymous
2020-06-15T14:17:34+00:00

Hi All,

Thanks for the detailed information provided. We would like to make a short summary on this issue to help the other users who might have same/similar issues in this community to quickly identify the issue.

Issue Symptom:

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When using the Office applications, they will use a lot of the CPU resources.

In the task manager, the Microsoft Office Click-to-Run(SxS) will consume 25%-50% of the CPU usage.

 

Issue Environment:

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Microsoft 365 Apps with Current & Current(Preview) update Channel

Version 2005 (12827.20328)

Version 2005 (12827.20336)

Version 2005 (12827.20268)

Windows 10

Solution:

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We are trying to escalate this issue to the related resources for further investigation.

Here are some of the methods provided by the users in this community:

1.Using Online Repair to repair your Office suite.

Repair an Office application

2.Some of the users reported this issue is only occurring when you are using a wireless connected to a limited network environment like 4G hot spot. Please use a WLAN connection or a LAN connection, see if it helps on this issue.

3.Install the available Windows OS updates.

Meanwhile, please kindly submit a feedback in the Office client:

How do I give feedback on Microsoft Office?

This will help us speed up the escalation process. Much appreciate for your effort and understanding.

Regards,

Alex Chen

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  1. Anonymous
    2020-06-12T11:40:02+00:00

    Hello Hugo,

    i tried yesterday a complete online repair, Office was completely uninistall, i did the same thing with my separate Ms Visio 2019 and also Onedrive. no more Ms office application on my laptop

    And i did a complete installation of each (Office 365 for entreprise directly from my admin webpage, Visio 2019 from Ms website and onedrive was installed through Office 365 installation) and i have still the same issue. Moreover after the installation i force the update for office and for Windows (10). but i still have the issue. 

    1. Regarding your first point, i closed all Ms applications and Microsoft Office Click to Run is till running with 25% of CPU USAGE

    Moreover, if i launched Excel for excel, Excel took directly around 15% - 25% of CPU as explained before. Very annoying.

    1. i confirme that i did yesterday through Wifi connection Online repair as esplained just at the beggining of my email.

    I did tried a clean boot, i will try in the next hours

    Regards,

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  2. Anonymous
    2020-06-12T11:55:20+00:00

    Hello Daniel !

    Bingo ! you spot the issue !! After reading your comments, i tried to switch off my internal broadband connection (4G) and swith to my poor Wifi connection in my house and......

    No more Click to run high CPU or Office application with high average CPU ! 

    So since the last update in office the issue is with "limited connexion" like 4G internal connection (Broadband card)

    @Microsoft : Can you please investigate ?

    Regards,

    Ludovic

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  3. Anonymous
    2020-06-14T02:03:19+00:00

    Hello Daniel and Ludovic,

    Sorry for the late reply due to the weekends but glad to know you have found the reason that caused this issue.

    We really appreciate the shared information. I will have a test on the specific version and get back to you once I can get some results.

    Thanks again for your feedback.

    Stay safe and have a nice day~

    Best Regards,

    Hugo

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  4. Anonymous
    2020-06-14T18:12:42+00:00

    Sane problem persists after Offoce re-install🤔

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