OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

73 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-07-08T15:51:35+00:00

    I am not really sure if Microsoft monitors these threads, even popular ones like this.

    I would suggest everyone upvote and comment on these two feedback posts in the Windows feedback center.

    "one Note Crashes abruptly while using Wacom writing pad. Screen Goes into Black and need to be manually reboot the system." - https://aka.ms/AAd4spr

    "OneNote crashed my computer when using Wacom tablet" - https://aka.ms/AAd4sps

    PS Those links look dodgy, but they are official Microsoft shortened links.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-05-02T02:27:07+00:00

    I just want to add, it isn't just onenote but also whiteboard. Does anyone have an alternative software to replace microsoft unreliable work system?

    Hello there. Unfortunately, I can't really think of any software that could replace Whiteboard's functions one-to-one. I can however add to this because since my last post, I've come upon the same issue as you in Microsoft's Whiteboard, much to my dismay. Though to recall, it was even worse considering I wasn't anything other than Whiteboard when my computer froze. Needless to say, I've uninstalled both OneNote for Windows 10 and Whiteboard from my system.

    That's 2 apps now, so I'm quite a bit more hesitant to suggest anyone get a Windows based 2-in-1 or tablet instead of an Android or Apple device now. Full disclosure though, this time when it happened to Whiteboard, Problem Reports did log that Radeon Software: Host Application (RadeonSoftware.exe) had crashed. I want to note that even if this were a driver issue on AMD's part, it's still Microsoft's software that consistently runs into these issues, and they likely can fix it considering the rest of their Office Suite works perfectly fine.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-04-21T04:45:09+00:00

    Hi Didi_999, I've been using OneNote 2016 as an alternative. This problem doesnt exist on that version of OneNote. Hope this helps! Such a disappointment that Microsoft hasn't fixed this problem yet, let alone multiple other issues I've found.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-04-21T04:27:05+00:00

    I just want to add, it isn't just onenote but also whiteboard. Does anyone have an alternative software to replace microsoft unreliable work system?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-04-16T12:51:25+00:00

    For one, how could there be an incompatibility between an entire line of cpus and an application? There cant. I have an intel i5-1135G7 with intel iris graphics, don’t use pen or mouse, and still have same issue.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments