OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2021-08-18T21:35:23+00:00

    I have the same issue.

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  2. Anonymous
    2021-07-16T09:19:46+00:00

    I'm having the same issue and I have an 11th Gen Intel(R) Core(TM) i7-1185G7 with 32,0 Gb RAM and windows 10 Pro, for me at the beginning I could unfreeze the computer if I was connected to an external screen/projector just by unplugging and plugging it back, but now it goes to a black screen, I can still move the cursor but only with my Wacom intuos S, not the trackpad on my laptop, but still, I can't do anything so I have to forcefully restart by holding the power button. it's really annoying because it has happened during presentations

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  3. Anonymous
    2021-07-08T09:03:43+00:00

    I am using MS Surface Pro 7 with intel i7 processer and facing similar issue

    Using 2 and 3 solution. Guess it will work for you too.

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  4. Anonymous
    2021-07-08T08:19:11+00:00

    I am using MS Surface Pro 7 with intel i7 processer and facing similar issue

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  5. Anonymous
    2021-07-07T22:36:32+00:00

    Not yet...

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