Office 365 app on Chromebook shuts down on start

Anonymous
2020-09-27T14:36:56+00:00

I wonder if anyone else has encountered this problem as well?

Every time I try and open the Office 365 app, it automatically closes the application within a second.

I have tried restarting the computer and reinstalling the app several times.

It is a brand new Chromebook Lenovo Yoga with a clean installation.

It has worked flawlessly for about 1 month and suddenly while working in a document, it refused to open up a PDF. Therefore, I restarted the computer after saving and closing down everything as I should.

After that it keeps closing and I am unable to use the Office 365 app, downloaded from the Google Play store, thereby also lost access to all my notes in there, though other documents can be accessed through a browser.

The other Microsoft Office applications I have installed work just fine; Outlook, OneNote & OneDrive.

The Office 365 app is the ONLY application on my Chromebook that there is any issue with, so I would love to avoid a factory reset of my Chromebook, for it to "might work".

Another interesting thing that happens is that after I try, I can hear my processor get a workout and the fan goes crazy, which is the first time I have ever experienced this computer to make any noise what so ever.

I use Office 365 with a license from my university study, so as of now, I have lost a good amount of notes but are simply working in Google Drive, for the time being, losing the advantages of using a common platform with my study groups.

I sincerely hope that we can find a fix for this issue.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2021-05-12T16:03:43+00:00

    Same.  I have a Pixelbook Go and the Office app just closes after a few seconds when I try to open any of the programs.  Very frustrating.  The only work around I have found so far is to use Office online in the browser (making sure that the Office app is uninstalled from my Chromebook).  This at least lets me use the different programs online.

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  2. Anonymous
    2021-05-14T10:57:48+00:00

    The MS 365 app on my Chromebook closes immediately after opening.  I have tried reinstalling. Lots of people seem to be having the same problem.  I see no solutions posted.

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  4. Anonymous
    2021-05-19T07:20:12+00:00

    I have the same problem on a Galaxy Tab S6 lite.

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  5. Anonymous
    2021-06-01T21:12:55+00:00

    I had the same problem with Office 365 on my son's chromebook. I uninstalled the program and tried installing the individual apps separately. This worked. I know it's not convenient to download each one separate and enter your office password, but at least it's working. Hope it helps.

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