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I wonder if anyone else has encountered this problem as well?
Every time I try and open the Office 365 app, it automatically closes the application within a second.
I have tried restarting the computer and reinstalling the app several times.
It is a brand new Chromebook Lenovo Yoga with a clean installation.
It has worked flawlessly for about 1 month and suddenly while working in a document, it refused to open up a PDF. Therefore, I restarted the computer after saving and closing down everything as I should.
After that it keeps closing and I am unable to use the Office 365 app, downloaded from the Google Play store, thereby also lost access to all my notes in there, though other documents can be accessed through a browser.
The other Microsoft Office applications I have installed work just fine; Outlook, OneNote & OneDrive.
The Office 365 app is the ONLY application on my Chromebook that there is any issue with, so I would love to avoid a factory reset of my Chromebook, for it to "might work".
Another interesting thing that happens is that after I try, I can hear my processor get a workout and the fan goes crazy, which is the first time I have ever experienced this computer to make any noise what so ever.
I use Office 365 with a license from my university study, so as of now, I have lost a good amount of notes but are simply working in Google Drive, for the time being, losing the advantages of using a common platform with my study groups.
I sincerely hope that we can find a fix for this issue.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
SAME issue with New, Up-to-Date, Lenovo 2-in-1 Chromebook. I am about to download each office app separately to see if it will start one by one.
Powerpoint keeps closing on my Chromebook 14-db0025nr. Very frustrating, i have a presentation coming up and this is a brand new Chromebook, and everything is up to date.
Same issue here. Brand new Pixelbook Go, individual apps work fine, but the Office app crashes after starting. Its a shame because that was a great "hub" app to access all of 365.
Hi i have the same problem i use Microsoft all the time on my other devices i just got a hp chromebook and i installed Microsoft 365 but it kerp closing after a few second.
I.m having the exact same problem on my new Pixelbook. I want to register the problem here too in the hope that Microsoft pull their finger out and do something about it!
Add my name to the list, too. Cannot open my Word document because Microsoft 365 crashes on my Chromebook. Have had the Chromebook since Christmas and Microsoft 365 has been crashing for the last couple of weeks. This is so frustrating.