Office 365 app on Chromebook shuts down on start

Anonymous
2020-09-27T14:36:56+00:00

I wonder if anyone else has encountered this problem as well?

Every time I try and open the Office 365 app, it automatically closes the application within a second.

I have tried restarting the computer and reinstalling the app several times.

It is a brand new Chromebook Lenovo Yoga with a clean installation.

It has worked flawlessly for about 1 month and suddenly while working in a document, it refused to open up a PDF. Therefore, I restarted the computer after saving and closing down everything as I should.

After that it keeps closing and I am unable to use the Office 365 app, downloaded from the Google Play store, thereby also lost access to all my notes in there, though other documents can be accessed through a browser.

The other Microsoft Office applications I have installed work just fine; Outlook, OneNote & OneDrive.

The Office 365 app is the ONLY application on my Chromebook that there is any issue with, so I would love to avoid a factory reset of my Chromebook, for it to "might work".

Another interesting thing that happens is that after I try, I can hear my processor get a workout and the fan goes crazy, which is the first time I have ever experienced this computer to make any noise what so ever.

I use Office 365 with a license from my university study, so as of now, I have lost a good amount of notes but are simply working in Google Drive, for the time being, losing the advantages of using a common platform with my study groups.

I sincerely hope that we can find a fix for this issue.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2020-11-24T21:55:25+00:00

    I too have exact same issue. Office starts up then after a couple of seconds closes down. Same issue on two separate Acer Chromebook's using different accounts, all have paid subscription to office. Just followed advice in this post and installed apps separately and that worked, but annoying Office app itself doesn't any more when it was before.

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  2. Anonymous
    2020-11-10T00:05:07+00:00

    I've also encountered the same issue with the Office App, is there an ETA for the resolution?

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  3. Anonymous
    2020-10-28T19:23:43+00:00

    Thank you so much, installed and they work, much appreciated take care thanks

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  4. Anonymous
    2020-10-28T16:08:55+00:00

    There is still no solution to the problems with the application.

    What you can do is to uninstall it and install all the other apps separately, as they still work. Like Word, Xcel, PowerPoint, OneNote, Outlook, etc.

    This is the best we can do until they fix their programming. I hope this helps.

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  5. Anonymous
    2020-10-28T12:42:45+00:00

    Also having the same issue, worked fine for about a month now crashing tried everything

    PS should have bought a laptop ! )

    Have you managed to sort this issue please ? thanks

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