Office 365 app on Chromebook shuts down on start

Please excuse me for taking so long to reply.

I have sort of read the responses in Outlook, so I never accessed the site to reply.

As some mentioned below, this is not in the Chrome browser but on a Chromebook.

Clearing the browser cache will make no difference here.

I have done a few other things to no avail, as I have come to conclude that it is an issue from Microsoft's side.

To all of you that are having the same issue:

The independent apps still work.

So, uninstall the unified 365 app and simply install all the others individually. Like Word, Xcel, PowerPoint, Outlook, OneNote, etc.

Chromebooks are not prioritized that heavily because of the number of people using them and the way the "native" apps work.

In essence, an application like the one we have problems with work as a sort of Android app, that then goes through an emulator to make the visual layout work on a computer screen, if something fails in the conversion of the layout, everything seems to crash.

PS. The notes in the 365 app that I could not find. They are apparently Outlook notes. So if you cannot find yours as well. Log in to Outlook and find the notes in there.

Yeah, it is a programming issue it seems.

Good thing others reply they have the same issue so we have a better understanding of where the problem lay.

In terms of putting some pressure on Microsoft, complain to the IT-department of your studies.

In my case, for example, my study network has a license with a little over 6.200 active users on it.

If the university is to complain with that many licenses on the line as a relationship issue, and not only a "few hundred" Chromebook users, you are sure to get more of a response, as you have more influence.

I did not study business development for nothing ;)

I'm not aware of a solution to this issue.

At least no Microsoft Support personal responded to my posts.

This makes no sense to me,...this where you're supposed to post issues and then no response.

Even describing how exactly the issue can be reproduced illicits no response.

This is a huge issue for college students that use Chromebooks and use Office365.

Hello.....Betty Gui,..you're listed as the moderator.

Yeah this is crazy that they're seemingly ignoring such a widespread issue on their own website, especially since we're being charged to use it.  I've already gone weeks without having access to the app, if it was completely free it wouldn't be a big deal, but to pay for something I can't use is unacceptable, and there's been no resolution.  

Wondering what other third party I could reach out to in order to apply pressure to Microsoft to actually care about their customers.  Because they clearly don't care if they're still getting our money.

Hi Frederik,

<***Don't call the phone number in the first reply, it's from a spammer***>

Thanks for posting details about your concern here. I didn’t encounter this kind of issue before, based on your scenario, I have done many research, this kind of issue might be caused by browser cache, so I recommend you could try to clear your browser’s cache, then try to re-install Office app again, and view if outcome is different.

If above method doesn’t help, according to my experience, this issue might also occur when there is conflict between Office app and other individual Office app, if it is convenient to you, you could also try to uninstall other individual Office apps, then re-install Office app and view if it works. Note: Remember to back up data in advance. Besides, there is an official article (https://support.microsoft.com/en-us/office/install-and-set-up-office-on-an-android-cafe9d6f-8b0c-4b03-b20a-12438a82a22d) that mentions some questions related to installing and setting up Office app, you could also have a check if it helps you.

Further, about the notes, may I know which kind of notes that have lost? If you store them in Office app, they should sync with related server, please offer me more details about it, so that I could offer you further suggestion. And If Office app still crashes, I’d like to confirm if you modified any setting in your computer or added certain app before the issue occurred, please quit other programs when start Office app, and see if outcome is better, if processor still gets a workout and the fan gets crazy, please capture screenshot of your task manager for further analysis, thanks for your cooperation.

Kind Regards,

Betty

Hi Frederik,

Is there any update to share with us?

Kind Regards,

Betty