Cannot enable OneDrive 'Camera Upload'

Anonymous
2020-03-28T14:38:24+00:00

Hello,

I want to free up space on my Samsung Galaxy Note 10+.

When I try to enable 'Free up space on the device' in the OneDrive app, I get the message:

'Camera upload must be enabled ...'

The problem is that there is no camera upload setting anymore.

Or am I missing something here ...?

I use the latest version of Android and version 6.1.1 of OneDrive.

Thanks!

Microsoft 365 and Office | OneDrive | For home | Android

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  1. Anonymous
    2021-04-15T12:18:29+00:00

    I turned off the Sync option in the Gallery app and it fixed the issue (I use the S10+).

    Once turned off in Gallery go back to the Accounts section in settings, then OneDrive and the option to sync photos to OneDrive is available again. 

    Thanks for your help.

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  2. Anonymous
    2021-04-18T16:17:38+00:00

    Can you please give us directions for Android instead of iOS?

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  3. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-04-18T22:37:04+00:00

    sbrody} wrote: 

    Can you please give us directions for Android instead of iOS? 

    This article that rdazarola linked to covers the Android app. 

    https://support.microsoft.com/en-us/office/automatically-save-photos-and-videos-with-onedrive-for-android-66605e54-48b8-4f55-bcff-34159702e344?ui=en-us&rs=en-us&ad=us

    Don

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  4. Anonymous
    2021-04-21T23:07:32+00:00

    I have the Note 10. 

    Go to Samsung cloud. 

    Open Samsung cloud settings. 

    go to the bottom with the account links. 

    unlink to Microsoft. 

    Wait. 

    reopen Samsung cloud and relink the accounts.

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  5. Anonymous
    2021-04-22T18:55:23+00:00

    There is no "Camera Upload" option in One Drive. It only says Gallery Sync.

    I have same problem with my Samsung Galaxy S9 plus android phone. No way to select "Camera Upload" in settings - PLUS my device shows total amount of about 34GB supposedly backed up to OneDrive is still included in storage on my phone Device

    I'm so confused 😕 please help

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