Cannot enable OneDrive 'Camera Upload'

Anonymous
2020-03-28T14:38:24+00:00

Hello,

I want to free up space on my Samsung Galaxy Note 10+.

When I try to enable 'Free up space on the device' in the OneDrive app, I get the message:

'Camera upload must be enabled ...'

The problem is that there is no camera upload setting anymore.

Or am I missing something here ...?

I use the latest version of Android and version 6.1.1 of OneDrive.

Thanks!

Microsoft 365 and Office | OneDrive | For home | Android

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  1. Anonymous
    2020-12-24T10:51:36+00:00

    It seems like the issue gets resolved only when samsung account is removed but when you try to add it back then the upload will turn off again.

    Samsung + Microsoft, are you guys going to fix this  :)  ?

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  2. Anonymous
    2020-12-24T14:34:15+00:00

    From all I've read this is by design as MS only allows or sees a need for one service to backup photos to Onedrive.  Choose Samsung gallery backup and the other will be is turned off for photos. I really don't see the need for the samsung gallery backup if native Onedrive does the task perfectly.

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  3. Anonymous
    2021-01-11T13:33:15+00:00

    In my case I removed Samsung account from my phone and 'camera upload' was available again in onedrive app.

    I remember recently resetting my Samsung account on my phone but don't remember allowing it to automatically upload photos from camera to samsun cloud. I guess Samsung cloud backup disable ability to upload to onedrive from camera.

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  4. Anonymous
    2021-01-13T14:37:01+00:00

    Dear All,

    I had the same problem on my Samsung Note10 Lite, and chanced upon a solution. Do Try this sequence: -

    1. On Samsung Phone, go to Settings > Accounts & Backup
    2. Scroll down to your onedrive account ID and tap the onedrive icon.
    3. In the next 'OneDrive' screen page , Click 'Sync Account'.
    4. On the  'Sync Account' screen page tap 'Media Storage' to initiate sync.

     I find that the above actions seem to have enabled (in OneDrive app settings), the options of 'Gallery Sync' as well as 'Clean Up Space on your device', which were unresponsive / greyed out, erstwhile.

    Hope this helps...

    Regards

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  5. Anonymous
    2021-01-25T12:02:24+00:00

    I believe I have fixed this issue (btw found it on this thread too, a couple of pages back). Removing the Samsung app/service from your Microsoft account is only half the solution (https://account.live.com/consent/Manage). You also need remove the Microsoft account in "Connected services" from your Samsung account (https://account.samsung.com/membership/contents/services/services-gate).

    More details at https://us.community.samsung.com/t5/Galaxy-S20/onedrive-camera-upload/td-p/1135421/page/2.

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