Cannot enable OneDrive 'Camera Upload'

Anonymous
2020-03-28T14:38:24+00:00

Hello,

I want to free up space on my Samsung Galaxy Note 10+.

When I try to enable 'Free up space on the device' in the OneDrive app, I get the message:

'Camera upload must be enabled ...'

The problem is that there is no camera upload setting anymore.

Or am I missing something here ...?

I use the latest version of Android and version 6.1.1 of OneDrive.

Thanks!

Microsoft 365 and Office | OneDrive | For home | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

112 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-10-29T16:11:32+00:00

    May I again point out to everyone:-

    There is no need to do any of the suggested solutions because the Samsung Gallery folders take the place of Camera Upload. So all of your photos on your phone will automatically be uploaded via OneDrive to your PC and can be found in OneDrive under the folder called "Samsung Gallery".

    I admit, that this "new way" of syncing photos works differently from the old way, but I have actually found it to be better.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-10-29T14:54:15+00:00

    These are the only directions full enough to actually walk me through getting this done. All of the other directions I've seen out there were not this explicit. Thank you>

    . Go to phone "Settings" --> "Accounts and backup" --> "Samsung Cloud" --> (go to the 3 little vertical dots in the right top corner) and choose "Settings" --> "Samsung account" --> "Apps and services" --> "Connected services" and remove the Microsoft account that you use for syncing your OneDrive (in my case I only had one Microsoft account in the list there)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-10-29T10:17:49+00:00

    I've just figured out a fix for this issue eventually. Follow these steps and it should work:

    • Go to your phone settings app
    • Accounts and Backup
    • Accounts
    • Find your OneDrive account 
    • Sync Account
    • Turn on Media Storage

    Now you should be able to go into the OneDrive app and your gallery will be uploading and the "free up space on device" button will no longer be greyed out and automatically turned on.

    Hope this helps

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-10-25T16:10:02+00:00

    Thanks @ChrisBuxton1  I was frustrated by my camera roll no longer syncing with OneDrive.  I hate when these things that I rely on inexplicably stop working.  Now that you've given me the solution to fixing my issue, I do recall that after a recent update there was some vague dialog box about Samsung backup and OneDrive.  I must have approved the change without understanding the ramifications.  Good news is that by following your advice I've got my photos syncing with OneDrive again.  THANK YOU!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-10-16T19:23:45+00:00

    I think when you sync your Google cloud it does this. Idk why but I know my camera upload was working just fine until I synced the two

    Was this answer helpful?

    0 comments