Office Lens won't upload to Onedrive and stays in Transfering modus

Anonymous
2019-11-27T08:12:03+00:00

After making a picture in Office Lens, and saving is to Onedrive, more and more files keep transferring, trying to upload. This is not happening all times, but I think it has to do with the internet connection at the moment of saving. Normally, the transferring time is aborted by a time-out, and you can retry to upload the (pdf) file. Most times it works, but now is stays in transfering mode and I cannot access the picture anymore. Please support me.

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  1. Anonymous
    2020-02-16T16:19:18+00:00

    @Andy, thorough test matrix. Nice!

    Experiencing the same issue which makes an otherwise great app unreliable and therefore unusable. Hope they fix it "soon" (i.e., less than 4 years from now since that appears to be how long it's been noted for).

    @MSFT, if you're listening, this is a clear request for help! The bug is clear, high severity and easily rero'd.

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  2. Anonymous
    2020-02-18T00:21:56+00:00

    Hi All,

    This case is still under investigation and our internal support team is currently working on the issue. Please extend you patience on this case and if there would be updates, I will post it immediately.

    Regards,

    Bob

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  3. Anonymous
    2020-02-24T11:33:58+00:00

    I am experiencing exactly the same issue - dozens of files stuck in 'Transferring....' and have been since 28 November 2019.

    Like many others here, these are critical files that would be costly (& embarrassing) to recapture if I have to return to my client, get them to recover the files from their archive so that I can re-scan due to a fault with Microsoft's app.  I thought Microsoft was supposed to be the gold standard?

    Please can we have an update of the steps taken by Microsoft to fix this apparently common problem since it was first raised many months ago?

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  4. Anonymous
    2020-02-27T15:45:40+00:00

    I have the same issue! 

    OneDrive E3 won't upload photos from Lens.

    It uploads to OneNote, PDF.

    Additionally, Photo sync with OneDrive randomly chooses photos for perpetual "Transferring" status.

    Please help. I've reinstalled all MS Office mobile apps. It did not fix.

    My network connection is 150 mbs.

    Please help.

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  5. Anonymous
    2020-03-01T11:41:37+00:00

    Used office Lens for a number of years.  Now completely unreliable as Transfers about 8 in 10 files.  Two files lost, Never to be got back.  No backup.   (Important scans)  Cant rely on it anymore.  Some files get stuck in Transferring, and are lost, no way to retrieve them.   Seems crazy to develop a program when it cant do the simple thing of keeping what you scan.  Gives you a false sense of achievement when in fact you are wasting your time and reputation using office lens.

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