Office Lens won't upload to Onedrive and stays in Transfering modus

Anonymous
2019-11-27T08:12:03+00:00

After making a picture in Office Lens, and saving is to Onedrive, more and more files keep transferring, trying to upload. This is not happening all times, but I think it has to do with the internet connection at the moment of saving. Normally, the transferring time is aborted by a time-out, and you can retry to upload the (pdf) file. Most times it works, but now is stays in transfering mode and I cannot access the picture anymore. Please support me.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-01-28T09:39:39+00:00
    • Can you tell us if you have tried saving a different file to OneDrive? Is it having the same issue?
    • A: Many files do work. Only a few are stuck in transfer mode. The only option offered when I click it is to delete it. I don’t want to delete the PDF I made, I no longer have access to the papers.
    • Have you tried saving the Office Lens file to a different location like OneNote, Word, or in the Gallery of your device?
    • A: I can no longer get to the file as it is stuck in transfer mode. Surprising there is no way to cancel the transfer without deleting the file(!).
    • Did you notice if this concern is happening to other apps as well?
    • A: No, only Office Lens.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2020-01-28T20:08:59+00:00

    Hi,

    This case is still under investigation and our internal support team is currently working on the issue. Please extend you patience on this case and if there would be updates, I will post it immediately.

    Regards,

    Bob

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-01-28T23:31:38+00:00

    Really, still under investigation, since November?  What about the new issue I presented with a picture just recently?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-01-30T15:42:39+00:00

    I am experiencing exactly the same issue since November last year.  I had been using Office Lens syncing into OneNote extensively for over a year, but I now have images that are stuck 'transferring' exactly as described by other users.  I no longer have access to the original documents or images, so cannot simply delete and try again.  Is there any update on this please?

    Was this answer helpful?

    0 comments