Office Lens won't upload to Onedrive and stays in Transfering modus

Anonymous
2019-11-27T08:12:03+00:00

After making a picture in Office Lens, and saving is to Onedrive, more and more files keep transferring, trying to upload. This is not happening all times, but I think it has to do with the internet connection at the moment of saving. Normally, the transferring time is aborted by a time-out, and you can retry to upload the (pdf) file. Most times it works, but now is stays in transfering mode and I cannot access the picture anymore. Please support me.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2019-12-20T14:28:26+00:00

    I made small files in MS lens because bigger ones would not transfer now these small files, only one or 2 pages will not transfer. Library where I work has bad internet connection but even at home with a strong connection these files will NOT FINISH TRANSFERRING TO WORD. December 20, 2019

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  2. Anonymous
    2019-12-23T22:11:04+00:00

    Hi All, 

    This case is still under investigation and our internal support team is currently working on the issue. Please extend you patience on this case and if there would be updates, I will post it immediately.

    Regards,

    Bob

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  3. Anonymous
    2019-12-30T15:23:28+00:00

    I have the same issue, just started using lens and onedrive last month. All worked well until today, I have several photos stuck in "transferring" from lens to onedrive...

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  4. Anonymous
    2019-12-30T21:57:11+00:00

    Hi ClaytonCochran1, All users affected by this concern, 

    This case is still under investigation and our internal support team is currently working on the issue. Due to the number of cases that they are handling, please extend you patience on this case and if there would be updates, I will post it immediately.

    Regards,

    Bob

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  5. Anonymous
    2020-01-03T01:22:35+00:00

    I hope someone figures this out soon — this has cost me money to re-scan documents an hour away from my office plus created one really pissed off boss.  :(

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