Office Lens won't upload to Onedrive and stays in Transfering modus

Anonymous
2019-11-27T08:12:03+00:00

After making a picture in Office Lens, and saving is to Onedrive, more and more files keep transferring, trying to upload. This is not happening all times, but I think it has to do with the internet connection at the moment of saving. Normally, the transferring time is aborted by a time-out, and you can retry to upload the (pdf) file. Most times it works, but now is stays in transfering mode and I cannot access the picture anymore. Please support me.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-12-10T22:53:53+00:00

    I have changed network connections, for over a month I have continued to successfully use the app for new scans & pics.  It is just these older ones that never fully uploaded are shown in “transferring” status.   You cannot do anything with them, click on them, or change where they were originally supposed to be uploaded.  They are stuck in a continuous “transferring” status.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2019-12-10T23:00:32+00:00

    You can see the pic from my previous post, 11_10_...ce Lens is an abbreviation for the date I originally tried to scan the document (11/10/2019) using OfficeLens on my iPhone.  I as i stated I have used the app many times since that date including today with success, it is just these scans and a few others that are stuck in this “Transferring” status - regardless of the network I am on; wifi, LTE, 5G, 2.4G, whatever ... at home, at church, at hotels, coffee shops, etc....

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-12-11T12:03:42+00:00

    I also have the exact same issue. It is not possible to press the "Retry" button or do anything else but delete the Pictures (which I am not willing to do, as I need them for documentation purposes (of course - otherwise I wouldn't have taken any pictures).

    I am using an iPhone X with latest iOS and OfficeLens versions.

    Looking forward to quick help on this issue!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2019-12-11T21:54:20+00:00

    Thank you for providing the information. I will update the ticket that I've created regarding your issue. 

    Please standby for for any updates.

    Bob

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-12-11T21:58:36+00:00

    Hello, 

    It seems you already tried the suggested troubleshooting steps provided by our internal support team. I will update the ticket that I have created. If there would be any updates on this concern I will post it immedietly.

    Please standby.

    Bob

    Was this answer helpful?

    0 comments