Office Lens won't upload to Onedrive and stays in Transfering modus

Anonymous
2019-11-27T08:12:03+00:00

After making a picture in Office Lens, and saving is to Onedrive, more and more files keep transferring, trying to upload. This is not happening all times, but I think it has to do with the internet connection at the moment of saving. Normally, the transferring time is aborted by a time-out, and you can retry to upload the (pdf) file. Most times it works, but now is stays in transfering mode and I cannot access the picture anymore. Please support me.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2020-03-01T12:16:20+00:00

    Bernie, the officelens app is working again for the most part for me, except the files that I originally lost to the perpetual transferring modus.  I am now more conscious of making sure the files do upload immediately or at least that I can “Retry” at a later time when my wifi connection is better.  Since you seem to have a more extensive issue and MS has not come up with a solution after such a long time, I would suggest the Adobe Scan app or TinyScanner Pro.  You could also use the scanner within OneDrive, however I found that to be less user friendly than OfficeLens when it is working properly.  Hope this helps better than the standard BS form answer we get from MS.

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  2. Anonymous
    2020-03-03T20:09:42+00:00

    Hi Morell, 

    Please send us your contact details thru the private message that I've sent. To view your private messages, click on your profile name, select My Profile, and then click on View private messages.

    Bob

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  3. Anonymous
    2020-03-03T20:15:02+00:00

    Hi ronewags,

    Please send us your contact details thru the private message that I've sent. To view your private messages, click on your profile name, select My Profile, and then click on View private messages.

    Bob

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  4. Anonymous
    2020-03-03T22:20:16+00:00

    Hi ronewags,

    Please send us your contact details thru the private message that I've sent. To view your private messages, click on your profile name, select My Profile, and then click on View private messages.

    Bob

    Why?  Is Microsoft going to put me on their payroll because?

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  5. Anonymous
    2020-03-04T19:06:05+00:00

    I'do apologize for not being specific, our internal support team is asking for your contact details because a customer ambassador will try to assist your concern for an in-depth troubleshooting. 

    We'll wait for your reply. 

    Bob

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