Office Lens won't upload to Onedrive and stays in Transfering modus

Anonymous
2019-11-27T08:12:03+00:00

After making a picture in Office Lens, and saving is to Onedrive, more and more files keep transferring, trying to upload. This is not happening all times, but I think it has to do with the internet connection at the moment of saving. Normally, the transferring time is aborted by a time-out, and you can retry to upload the (pdf) file. Most times it works, but now is stays in transfering mode and I cannot access the picture anymore. Please support me.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-12-20T14:28:26+00:00

    I made small files in MS lens because bigger ones would not transfer now these small files, only one or 2 pages will not transfer. Library where I work has bad internet connection but even at home with a strong connection these files will NOT FINISH TRANSFERRING TO WORD. December 20, 2019

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-12-18T00:02:47+00:00

    Hi All, 

    This case is still under investigation and our internal support team is currently working on the issue. Please extend you patience on this case and if there would be updates, I will post it immediately.

    Regards,

    Bob

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-12-17T23:19:17+00:00

    You would think a Microsoft to Microsoft upload would be easy.... guess not.  I have been using Office Lens for years and only recently tried TinyScanner (Pro version) due to a work requirement.  I also have been trialing Adobe Scan, both with good results.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-12-17T07:49:22+00:00

    Is there an alternative route to recover the documents that are still pending?

    Otherwise we have to switch to another photo-to-onedrive app.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-12-16T20:45:02+00:00

    Hi,

    Just would like to let you know that there isn't any update yet with the consultation that we have raised to our Internal Support team.

    Thanks.

    Was this answer helpful?

    0 comments