Office Lens won't upload to Onedrive and stays in Transfering modus

Anonymous
2019-11-27T08:12:03+00:00

After making a picture in Office Lens, and saving is to Onedrive, more and more files keep transferring, trying to upload. This is not happening all times, but I think it has to do with the internet connection at the moment of saving. Normally, the transferring time is aborted by a time-out, and you can retry to upload the (pdf) file. Most times it works, but now is stays in transfering mode and I cannot access the picture anymore. Please support me.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-01-03T20:11:24+00:00

    This really stinks that Microsoft Support can’t resolve this critical issue with their own programs.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-01-03T01:22:35+00:00

    I hope someone figures this out soon — this has cost me money to re-scan documents an hour away from my office plus created one really pissed off boss.  :(

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-12-30T21:57:11+00:00

    Hi ClaytonCochran1, All users affected by this concern, 

    This case is still under investigation and our internal support team is currently working on the issue. Due to the number of cases that they are handling, please extend you patience on this case and if there would be updates, I will post it immediately.

    Regards,

    Bob

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-12-30T15:23:28+00:00

    I have the same issue, just started using lens and onedrive last month. All worked well until today, I have several photos stuck in "transferring" from lens to onedrive...

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-12-23T22:11:04+00:00

    Hi All, 

    This case is still under investigation and our internal support team is currently working on the issue. Please extend you patience on this case and if there would be updates, I will post it immediately.

    Regards,

    Bob

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments