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After making a picture in Office Lens, and saving is to Onedrive, more and more files keep transferring, trying to upload. This is not happening all times, but I think it has to do with the internet connection at the moment of saving. Normally, the transferring time is aborted by a time-out, and you can retry to upload the (pdf) file. Most times it works, but now is stays in transfering mode and I cannot access the picture anymore. Please support me.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Same problem as Ronewags here.
Any updates? one of the files is crucial information, cannot lose it!!
Hello,
It seems you already tried the suggested troubleshooting steps provided by our internal support team. I will update the ticket that I have created. If there would be any updates on this concern I will post it immedietly.
Please standby.
Bob
Thank you for providing the information. I will update the ticket that I've created regarding your issue.
Please standby for for any updates.
Bob
I also have the exact same issue. It is not possible to press the "Retry" button or do anything else but delete the Pictures (which I am not willing to do, as I need them for documentation purposes (of course - otherwise I wouldn't have taken any pictures).
I am using an iPhone X with latest iOS and OfficeLens versions.
Looking forward to quick help on this issue!
You can see the pic from my previous post, 11_10_...ce Lens is an abbreviation for the date I originally tried to scan the document (11/10/2019) using OfficeLens on my iPhone. I as i stated I have used the app many times since that date including today with success, it is just these scans and a few others that are stuck in this “Transferring” status - regardless of the network I am on; wifi, LTE, 5G, 2.4G, whatever ... at home, at church, at hotels, coffee shops, etc....