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I have One Drive installed on my MacBook.
When right-click on the One Drive icon in my Finder and click “get info” it says under size:
172.298.589.945 bytes (39,5 GB on disk) for 57.162 items.
So the way I interpret this is that only 39,5 GB should take space on my Macbook disk. Which is in line with the documents I store offline on my mac (some pictures and music)
However, when I look at the actual disk space used (I click apple icon on home screen, click “about this mac” and then under Storage tab it shows me that my stored documents use 178,4GB. And with that my Mac storage is almost full.
I have no other documents on my Mac, I keep everything in One Drive or ICloud. Icloud is totally online, no files are offline. And One Drive I have only a few files offline.
So why does it seem to take all my storage nevertheless?
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It's nice that tier 1 Apple support has acknowledged it, but I doubt they will put much effort in to it.
This really is a Microsoft issue, as they are the ones selling a feature called "Free Up Space" that in practice does absolutely nothing.
Dropbox has already created/tested/implemented a fix for it, so there is really no excuse.
Looks like you had much more success than when I communicated with apple. The apple technicians seemed convinced that the issue was a OneDrive issue.
Okay, so I have spoken with Apple Mac support. Luckily, the people I spoke to were very helpful.
They determined that the on demand OneDrive files on my Macbook take up no disk space. While the storage management application thinks the files do take up the space they would if I were to download them all.
After which they escalated the issue to Apple engineers.
For this, they asked me to supply them with certain screenshots with proof of the issue and a dmg-file with captured disk data (what happens to the disk when I have a file on demand, download it and then clear it from my hard drive again).
I have also shared my entire mail-history with OneDrive support with them and supplied them with the link to this community-page.
A support professional will call me when there is a response from the engineering team.
Fingers crossed.
Yeah I doubt Apple will address this - their Storage Management application works just fine. I think Microsoft saw evidence that the file 'technically' wasn't taking up space so 'problem solved'. But this issue won't go away until they can account for the fact the files are telling something they are taking space.
I think Sirisy hit the nail on the head back on page 5 by linking to the Dropbox version of this issue thread . Microsoft engineers should take a look at it.
My place of work also has Dropbox Business Enterprise, which funnily enough in their web settings has an option to specifically address this very issue. I was enjoying the integration with Office 365/office/teams, but I am now forced to move over to dropbox.
This also shows the laziness of the OneDrive team, typical Microsoft i suppose. Always find a way to mess things up.