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I have One Drive installed on my MacBook.
When right-click on the One Drive icon in my Finder and click “get info” it says under size:
172.298.589.945 bytes (39,5 GB on disk) for 57.162 items.
So the way I interpret this is that only 39,5 GB should take space on my Macbook disk. Which is in line with the documents I store offline on my mac (some pictures and music)
However, when I look at the actual disk space used (I click apple icon on home screen, click “about this mac” and then under Storage tab it shows me that my stored documents use 178,4GB. And with that my Mac storage is almost full.
I have no other documents on my Mac, I keep everything in One Drive or ICloud. Icloud is totally online, no files are offline. And One Drive I have only a few files offline.
So why does it seem to take all my storage nevertheless?
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you a lot for taking the time to answer my question.
When I have time, I will make also a full factory reset and share the outcome on this thread.
Have a good day.
First thanks a lot for taking the time to share your results.
You suggest that the problem could be solved by resetting the mac, I have already done that a few months ago with Catalina only for the problem to reappear even after big sur upgrade.
So please, could you try to delete some files locally and inspect if the change in size of the folder is registered and tell us the result ?
That would be very helpful because, resetting my mac a second time would be rather painful and this time I want to be sure it is helpful.
Also, if it ever caught the attention of Microsoft software engineers :
Big Sur does not fix the problem.
I have installed Big Sur, but the problem is still there, see attached image.
As you can see, I have made a local copy of one of my folder which is on the cloud, then I deleted some files locally.
After verification, the files were also deleted in the cloud, and the size of the folder on the cloud diminished, however the size of the folder remained the same locally.
I have waited 20 days, expecting that Mac Os could register the change in size but 20 days later the problem is still on.
I've double checked this, as per your request. And on my Mac at least, OneDrive is still working as it should after the steps I described previously and installing Big Sur.
I had a bunch of files in my OneDrive stored locally. Just now, I selected the option to clear space so that all OneDrive files are only stored in the cloud.
In a couple of minutes time my disk space went from 17,83 GB available to 21,82 GB available. And of course, I did not do anything else while the clear space operation was running.
Even more explicit evidence that these files are simply not removed - or at least not in a manner that MacOS recognizes. When I go into "manage storage", it shows files which I have already set as online-only (by choosing "free up space") as still existing on the hard drive.
This is a huge headache.
I just wasted a week talking to microsoft support, and they had no solution for me.
Has this issue been resolved. This thread is still showing that the issue is unresolved and I do not see Microsoft Support responding anymore.
Please help!
Contact with Microsoft support
For what it's worth, today I received an update by mail from the 'Microsoft 365 Senior Ambassador' at Microsoft Support I had been in contact with (translated from Dutch to English using Google Translate):
"I have an update regarding your request. This has been picked up by third line and I am now awaiting their analysis. As soon as I receive a message from them, I will get back to you."
After I send a reply to report the issue seems fixed for now, I received the following message from support (again, translated):
"It is not known to me yet that it has been "fixed" with the big sur update. I suggest that we wait for a message from the escalation engineer for additional insights. In the meantime, it can then be seen whether the problem repeats or not."
I have received a final update by mail from Microsoft Support (again, translated through Google Translate):
"I have received a message and it is indeed known that the update should fix the problem."
I hope everyone is experiencing the same with the new Big Sur update!
Erik