Office Installation stuck at 2% (Office for Windows)

Anonymous
2019-12-22T19:48:04+00:00

I was trying to install Microsoft Office 365 & Home & Student on My Customer's Computer and Most of the times Installation will stuck on 2%. I did not find any Solution in this Forum nor anywhere else so i fixed this issue by following Method ?

Once the installation is stuck on 2%, I open Task manager and went to Details and End the office oneclick Processes. Once Processes ends i started the Installation and Walaaa it worked and office starting the Installation and did not stuck anymore. 

Note:If it did not help anyone, You may need to End Process the Service again and it will 100% work.

I am not a Microsoft Technician i am just a User.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

64 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-04-23T05:07:52+00:00

    We iam having the same problem now i had some outlook problems so i tryed to do a online repair but it got a error so i restarted the computer

    and office was gone so now iam trying to reinstall it and it get stuck at 2% tryed ending tasked got it one time to 5%.  Going to do it agian and try leaving it over night just can't get office to installl.  Never again office 365

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-04-24T13:55:07+00:00

    Same here ive tried everything as well, it never worked.... spent the whole day trying to install it, is there any other way to fix it, i have deadlines to submit and its not always that i have the internet in my workplace

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-04-24T14:21:12+00:00

    Download Microsoft’s SARA Support and Recovery Assistant.

    Choose trouble installing Office. 

    Patience. Many delays between messages requiring andwers.

    SARA ran diagnostics

    Required a reboot

    Loaded Office

    Worked for me! Good luck.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-04-24T14:21:37+00:00

    Download Microsoft’s SARA Support and Recovery Assistant.

    Choose trouble installing Office. 

    Patience. Many delays between messages requiring andwers.

    SARA ran diagnostics

    Required a reboot

    Loaded Office

    Worked for me! Good luck.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-04-24T15:29:01+00:00

    This worked for me!

    I was downloading office at an offsite when it froze at 2% and thought browser based vpn was causing issues (I've done it several times before without any problem).

    I thought of just ending the download and restarting, but did a quick search before and found this answer. On retrospect, ending the two one-click processes (or whatever they are called.. the two processes other than the installation) is the way to kill the whole process and give a retry.

    Was this answer helpful?

    0 comments