Office Installation stuck at 2% (Office for Windows)

Anonymous
2019-12-22T19:48:04+00:00

I was trying to install Microsoft Office 365 & Home & Student on My Customer's Computer and Most of the times Installation will stuck on 2%. I did not find any Solution in this Forum nor anywhere else so i fixed this issue by following Method ?

Once the installation is stuck on 2%, I open Task manager and went to Details and End the office oneclick Processes. Once Processes ends i started the Installation and Walaaa it worked and office starting the Installation and did not stuck anymore. 

Note:If it did not help anyone, You may need to End Process the Service again and it will 100% work.

I am not a Microsoft Technician i am just a User.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2020-06-24T19:52:34+00:00

    I have tried everything, I even Installed Microsoft Office Removal tool but that did'nt worked either, So i went to Task Manager and Ended Oneclickoffice Services and then it worked, I am a Local tech here i have done Bachelors in Computer Science, This issue occurred in my 30 to 40 Customers and i did the same thing to all of them in soe cases i did it couple of time but it worked everytime, I am unaware about this cause but it seems installation somehow stuck and by stopping the Oneclick Process and Install Office then again worked for me. 

    This answer is on the right track but is incomplete. The service in question is named "ClickToRunSvc" and its description is "Microsoft Office Click-to-Run Service." You do need to stop it, but you must restart it if it doesn't do so itself. It this service remains stopped, the installation will not proceed.

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  2. Anonymous
    2020-07-16T12:18:20+00:00

    Great !! it works for me many thanks

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  3. Anonymous
    2020-07-28T03:24:36+00:00

    Bro you're right ! I as a IT support also facing multiples times on similiar case, ended up doing a manual re-installation. But this tricks really works, thank you for letting me to avoid those hassle ! Thumbs up !

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  4. Anonymous
    2020-07-31T06:05:08+00:00

    Bro you're right ! I as a IT support also facing multiples times on similiar case, ended up doing a manual re-installation. But this tricks really works, thank you for letting me to avoid those hassle ! Thumbs up !

    Thanks Mate, It Great that this Trick worked for you but Microsoft shoukd really looo into this matter and fix this ASAP.

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  5. Anonymous
    2020-08-04T19:45:23+00:00

    So I have now run into this issue about 50 times now.  Is there any chance Microsoft can get off their butts and create an install package that actually works properly.  I know it must be real hard with all the money you guys are soaking up for this overpriced office package but any chance you can fix something....... EVER!!!!

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