Office Installation stuck at 2% (Office for Windows)

Anonymous
2019-12-22T19:48:04+00:00

I was trying to install Microsoft Office 365 & Home & Student on My Customer's Computer and Most of the times Installation will stuck on 2%. I did not find any Solution in this Forum nor anywhere else so i fixed this issue by following Method ?

Once the installation is stuck on 2%, I open Task manager and went to Details and End the office oneclick Processes. Once Processes ends i started the Installation and Walaaa it worked and office starting the Installation and did not stuck anymore. 

Note:If it did not help anyone, You may need to End Process the Service again and it will 100% work.

I am not a Microsoft Technician i am just a User.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-12-22T19:53:17+00:00

    I forgot One thing Once you end the Process, Install the Office Installation file again.

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  2. Anonymous
    2019-12-26T01:56:00+00:00

    Hi Aaqibkhan979,

    Does the computer where you’re trying to install Office managed or configured by an IT Admin? Have you already tried the steps provided in the articles below?

    Office 365 setup freezes: Office is installing in the background (%)

    Office is taking long to install

    If you'll still encounter the same issue, I’d recommend that you get in touch with our Microsoft Support team for further assistance. They may be able to investigate the issue with the installation and provide other recommendations. They may also do remote access to troubleshoot the concern accordingly. To contact them, you may refer to this link.

    Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

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  3. Anonymous
    2019-12-26T02:06:06+00:00

    I have tried everything, I even Installed Microsoft Office Removal tool but that did'nt worked either, So i went to Task Manager and Ended Oneclickoffice Services and then it worked, I am a Local tech here i have done Bachelors in Computer Science, This issue occurred in my 30 to 40 Customers and i did the same thing to all of them in soe cases i did it couple of time but it worked everytime, I am unaware about this cause but it seems installation somehow stuck and by stopping the Oneclick Process and Install Office then again worked for me.

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  4. Anonymous
    2019-12-26T23:26:39+00:00

    Thanks for updating us with the status of your concern. Since it already worked on your end at the time that you’ve stopped the Oneclick process, we’d recommend that you monitor and observe its behavior. Just in case that you’ll encounter the same issue, you may contact directly our Microsoft Support team for further recommendations. You may use the same **link**I’ve provided in my previous response. Should you have other queries, don’t hesitate to let us know.

    Regards.

    Louie Del

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  5. Anonymous
    2020-02-21T12:49:10+00:00

    Dear Louie,

    I am facing the same issue since yesterday.

    I am a Microsoft HUP user of Office Pro Plus 2016. My order # CNL553342121. I made the purchase on October 2017.

    My Office apps stopped working yesterday, not launching at all. So I uninstalled it and when trying to install it is stuck at 2% for 3-4 hours with this status message "Office is installing in the background (2%)".

    I have tried the Office uninstaller tool as recommended in another community discussion but it did not help.

    I downloaded the setup file from the order mail I got from Microsoft multiple times.

    I also visited https://setup.office.com/, singed in and validated my Product Key, and then downloaded the setup file from the download link provided and still I face the same issue.

    Can you help me with this issue? 

    Regards

    Dwaipayan Gupta

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