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I was trying to install Microsoft Office 365 & Home & Student on My Customer's Computer and Most of the times Installation will stuck on 2%. I did not find any Solution in this Forum nor anywhere else so i fixed this issue by following Method ?
Once the installation is stuck on 2%, I open Task manager and went to Details and End the office oneclick Processes. Once Processes ends i started the Installation and Walaaa it worked and office starting the Installation and did not stuck anymore.
Note:If it did not help anyone, You may need to End Process the Service again and it will 100% work.
I am not a Microsoft Technician i am just a User.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I ended both clickToRun, and the progress bar went back to 0% from 2% like you said ... from here do I leave it as is, or do I install it again?
Download Microsoft’s SARA Support and Recovery Assistant.
Choose trouble installing Office.
Patience. Many delays between messages requiring andwers.
SARA ran diagnostics
Required a reboot
Loaded Office
Worked for me! Good luck.
what is solution for this error, we already purchased 6 user office but can't download this
This solution does actually work, I figured out that in some cases you don't even have to end both process, just the one taking up more RAM. One you do there is a good chance that the status bar will drop form 2% to 0%. This is a graphical bug, just get up and get some lunch or something, and eventually you will get a message saying that office was installed correctly. Please note that once the bar drops to 0% it will stay there and you wont be able to track the actual progress of the install, but it is still installing in the background. It is also worth mentioning that this will take slightly longer to install, most likely because killing the click to run causes the install to hang in the background temporarily. It will recover though (assuming you don't click on it) and continue silently installing in the background.
On a side note, I have not idea why everyone keeps calling the process "oneclick ", as this is not the actual name of the process. Look for a process called OfficeClick ToRun as shown below. There will be 2 of them, plus the actual installer process (which you do not want to kill).
what is solution for this error, we already purchased 6 user office but can't download this
This worked for me!
I was downloading office at an offsite when it froze at 2% and thought browser based vpn was causing issues (I've done it several times before without any problem).
I thought of just ending the download and restarting, but did a quick search before and found this answer. On retrospect, ending the two one-click processes (or whatever they are called.. the two processes other than the installation) is the way to kill the whole process and give a retry.